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Excellent 8.3
Based on 4418 reviews

Recent customer comments

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Excellent



based on 4418 reviews
  • Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.7
  • Food/Dining 8.0

CHAN P.
Malaysia
November 26, 2012
Fantastic Hotel
Clean + Spacious Room and Great Location
Fantastic hotel with very clean and spacious room. Staffs are very friendly and helpful. Well located in the central with surrounding shopping malls within walking distance.

CHAN P.
Malaysia
November 26, 2012
Great hotel with good location
Staffs are very friendly. Rooms are clean and huge.
Have a very pleasant stay at the hotel where the staffs are all very friendly, greeting and smiling to you all the time. The hotel is located nearby quite a number of shopping malls and taxis are easily available. Great hotel for leisure or for business.

GOH H.
Malaysia
November 26, 2012
Good Hotel
Next to the shopping mall hotel,
It's great location and next to the shopping mall, hotel room is clean and friendly staffs with smiling face have attracted during the stay.

Arild M.
Norway
November 26, 2012
Nice hotell with exelent service and food!
Good service, good food and clean rooms.
Very nice hotel with great food and service! Staff was very smiling and helpful. Shopping mall across the street. Expencive buth worth it!

Edward K.
Singapore
November 26, 2012
Always smiling
Service is good
Good location, service is friendly. It has a multi-country plug, which is always very useful (and thoughtful).

Melanie P.
Australia
November 25, 2012
No where near 5 star standards
breakfast was ok.
We stayed at the hotel on our honeymoon for a couple of nights in November 2012 and we did not like our experience one bit. The reception area is very nice and grand but the rooms are old and not very clean. Our sheets and pillows had stains and holes, the bathroom was dirty and overall the rooms were below standard. We had no choice but the tell reception as soon as we got to our room and they promptly moved us, to a very large room, but the standards were still terrible. We had stayed in Vanilla many times before and the other 5 star hotels around the area is recommended. We will not be returning to this hotel and do not recommend it to anyone. Very.poor experience.

Ronald G.
Australia
November 24, 2012
Good location great service
close to greenbelt/ glorietta MRT
For a hotel of this standard one would expect great service friendly staff etc which was delivered room nice and comfortable, just ashame a quick overnight business trip, no time to completely enjoy hotel facilities wil stay here again

Peter D.
Australia
November 23, 2012
Conveniently located to the Ayala Centre.
The ambience and the hospitable staff - in a safe and friendly environment.
The Business Centre staff were exceptionally helpful, at short notice, in reconfiguring travel arrangements.

Miriam B.
Philippines
November 21, 2012
excellent!
Big room
I made a birthday surprise for my husband in this hotel, and it was a shocked fot him when he saw me inside the room of this superb hotel.And it made him cry when he saw me. We were happy to celebrate his bday in this hotel!

Tze L.
Malaysia
November 21, 2012
good location and great service
location
good location for food and shopping. walking distance to greenbelt, sm mall, etc.. room comfort/standard ok. services is excellent all the way. will stay again when in manila.