Back to hotel info

Excellent 8.3
Based on 4414 reviews

Recent customer comments

Filter by traveler type

based on 4414 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 8.0
Sort by

Diana S.
February 19, 2016
I can only think one. Location
I noticed number of things. First, it took around 15-20 minutes when we checked in. It was the first time the receptionist asked me to email them the confirmation sent by Agoda. After several minutes the receptionist told me they don't have available room and then suddenly they said everything's good and gave us a key card. Weird. Secondly, upon entering our room, we were welcomed by a foul smell. We reported it and luckily one of the hotel staff sprayed over our room and leave an electronic freshner. Third, the bathroom was not very clean. There were dried spots on the bath tub. Fourth, there were thick dusts under the bed. And the worst thing we didn't like was when we inquire and requested for late checkout extension. I've called the operator multiple times and said their helpdesk was the one to assist me about it. And unfortunately their helpdesk was so busy and wasn't able to accommodate me. On the other hand, I like the food. Although it could be better. The hotel staffs were friendly and always smiling. I guess all in all, our stay was ok.

hanny W.
February 19, 2016
Old property, need an upgrade
The hall on 9th floor was quite smelly (mouldy smell). The water pressure for shower was pretty low.

February 18, 2016
Excellent food
accommodating staffs

Geoffrey S.
February 18, 2016
Long lines at check in
Took 30 minutes just to fall in line and get checked in. Otherwise, everything was ok.

Genedine C.
February 17, 2016
Best stay ever
Friendly Staff, quiet and excellent food
Love the staff and food. Also they were very fast and helpful. We alway come back

Hazel U.
February 17, 2016
Sweet stay
Aroma is great

Vicente J.
February 16, 2016
Excellent stay
Ambiance, location and hospitality
It was indeed a great stay in this hotel...

February 16, 2016
Nice hotel.
Location, Staff Friendliness, Good Food

hassan I.
February 15, 2016
excellent location and good for value
I rate this hotel as 5 star hotel perfect location. The rate for this hotel was reasonable for hotel standard and service quality. I stayed only two nights but l enjoyed my stay very much. I would stay in this hotel again and l would recommend for any one who's visiting makati. Makati is a very clean and beautiful place to stay it has nice restaurants and cafes. ..

Alejo B.
February 15, 2016
The only problem with the hotel is the receipt for our stay which we need to submit to our organization. The receipt given to us just contain the name, date and room number. There is no payment details in the receipt.