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Excellent 8.3
Based on 4374 reviews

Recent customer comments

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based on 4374 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 8.0

William F.
United States
July 27, 2015
Staff, design, entertainment

William F.
United States
July 27, 2015
staff, design, entertainment

William F.
United States
July 27, 2015
Nice Hotel
Staff, design, entertainment

Robert K.
New Zealand
July 25, 2015
6 star service
Amazing staff. Better than dusit thani in bangkok. Zaldy munoz the best.
Yeah it was great. Ok the hotel rooms are slightly old but the staff make up for it. Zaldy - breakfast server- treated us like kings. Unforgettable. I think a once in a lifetime experience of such service- except that i stayed 2 nights and he was the same both days. Also duty manager kimberly and kisella were so helpful. And the dining card staff joyce godinez went out of her way to help me.

grace M.
United States
July 22, 2015
Disappointed dismayed annoyed
Food massage
Dismayed disappointed annoyed I left my Id in the car . We went shopping and the driver left half way home I have the reservation check in before before coming I asked them that we I check and driver picks me the next day I present my ID" **i have to call my driver to come back to the hotel .. Hotel didn't consider the next day iD I requested a non smoking room am allergic to smoky room ** As I enter I start sneezing oweful smell upon entering the room ** I waited for 45 min to get a room no one notify us while we are waiting outside standing by the door assigned to us It was awful experience I will never forget

Theodorus L.
July 20, 2015
agree with 8,3 score
location, service, safety feeling
as Always, perfect.

Kee O.
July 20, 2015
My stay in Dusit Thani
Staff friendiness and helpfulness, easy check-in and check-out and ammenities near the hotel.
Very good, every staff is so friendly and also helpful if you need directions and advice on where to shop and eat. Currently the hotel is having upgrading, the elevators service to certain floors will need the staff assistance but no big deal, still a nice place to stay.

Christian G.
July 19, 2015
Location, comfort, staff
Location is great. Malls are walking distance. Beds are comfortable. However, there are some areas in the 9th floor near our room that is under renovation. You can hear some noise from the construction. Also, the elevator is affected with the renovation which sometimes takeS too long before it stops to our floor. To add up, room service menu and spa services are overpriced compared to other 5 star hotels we've tried. But overall, our stay is a pleasant one.

Gamolporn S.
July 08, 2015
Excellence hotel
Location, clean, service
Good location and excellence service

Renan G.
July 07, 2015
perfect staycation
location, food, staff
Booked a junior suite, but when I got to hotel was upgraded to the executive suite no questions asked. Room is a little dated (the other exec suites were actually being remodeled), but is still a very good stay. breakfast buffet was excellent, lots of choices. Location can't be beat. Want to watch a movie? Just head down to the neighboring mall. Overall an experience we wouldn't mind making a yearly thing.