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Excellent 8.3
Based on 4347 reviews

Recent customer comments

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based on 4347 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Staff Performance 8.3
  • Value for Money 7.7
  • Food/Dining 8.0

Wee W.
June 09, 2015
Normal, nothing else
Pricey for what you are getting.
Nothing much other than prime location and good breakfast. Rooms are tired though renovations are ongoing.

Jannet D.
June 08, 2015
great location
very near to shopping center and business district
The hotel is near to places that we want to be during our stay. It's very convenient to get taxi and has an excellent location since shopping mall is just a stone-throw away where there are amples selection of stores to eat or shop. Hotel staffs are friendly. There's a lot of food choices for breakfast. One down-side I experience is when go back to our room from outside we can smell cigarete whenever the aircon is turned off. . I' m not sure where the smell is coming. we requested a room that is supposed to be non-smoking. Anyways, overall our stay was satisfactory.

June 03, 2015
Good Location
Great Location, attentive staff and good security
Generally good, but hotel is abit old and some equipment are not serviceable. However, the staff were great to attend most requests. I have enjoyed my stay.

Silvanna J.
June 01, 2015
Great staycation experience
Speedy check-in and check-out, value for money and clean rooms

Gemma I.
United Kingdom
May 27, 2015
5 star service, excellent hotel
Quality, location, service
I stayed here one night so didnt experience all of the facilities but it was a very spectacular entrance, lovely modern rooms and fantastic service. Right next to Glorietta Mall (literally over the road) so good location for shops and modern dining. Very nice hotel, a tad pricey but you get excellent service.

Remedios H.
United States
May 23, 2015
Rooms smell stinky. Not comfortable with the bathr
The lobby looks nice and smells good
Not satisfied. Will not come back anymore.

michael S.
May 22, 2015
friendly staff who remember you past checking in
friendly staff, politeness of the staff, great hotel to stay in as it was across the road from the SM Mall
great relaxing stay. couldn't complain. nice rooms, soft fluffy towels. Friendly door staff and security.

David W.
United Kingdom
May 21, 2015
this hotel is not to be recommended
dusit thani manila hotel
the hotel is dated - the rooms not in good condition. half the hotel is under a major renovation and therefore during the day it is noisy - corridors are blocked off - overall the worst hotel i have stayed in in my life!

Carlito C.
May 14, 2015
Good looking hotel but not consistent
Beautiful loony ambiance, Knowledgeable receptionist, nice fitness equipment.
My first impression was good, but when I checked in to my room. I feel disappointed , room was not clean properly, towels not replenish, coffee cups dirty, safe was closed, there was used slippers and rubbish underneath my bed and lastly there was a fly roaming around the room which I found irritating. I call the manager on duty from the room telephone but it took 1 hour to respond which I feel neglected.

Hui C.
May 14, 2015
old old old
staff were friendly
it wasn't fantastic. the hotel is very old and run down. rooms are dark and gloomy. carpets smell and the hotel is undergoing upgrading so it's also noisy. i fell very sick because of the intensity of dust