Back to hotel info

Excellent 8.3
Based on 4411 reviews

Recent customer comments

Filter by traveler type

based on 4411 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 8.0

John L. from Australia
Stayed 2 nights in November 2014
Location, Near the shop and airport
location, clean, big space
Reviewed March 31, 2015

Kanokwan S. from Thailand
Business travelers
Stayed one night in February 2015
Good location
Good location and nice hotel ever
Reviewed March 31, 2015

Emilie B. from Australia
Stayed one night in March 2015
I was given a different room. Staffare not helpful
Location .
Staff in buffet breakfast are not friendly and unhelpful . Speally the lady supervisor. I was asking her something and she ignored me. I only requested if she could seat us where there is a nice view.
Reviewed March 29, 2015

MAGDALENA C. from Philippines
Families with young children
Stayed one night in March 2015
Weekend escapade
Great Food, Lovely Gifts, Reasonable Price
Everything was perfect, spacious room, clean beddings, nice firm pillows, sumptuous breakfast and entertaining singers at the mezzanine while we we were having our welcome drinks. Oh and you've got lots of tv channels to choose from and the required deposit doesnt burn the pockets :-) Downside probably due to renovation, the lifts/elevators were very slow. Only 1 side have lift attendants, those going to higher floors dont have. And we were only given 1 set of toiletries. So i have to ask for additional. All in all our weekend get-away was great. Wish we could have extended a bit but the hotel was fully booked (actually overbooked as per the Front Desk Officer).
Reviewed March 27, 2015

MUHAMMAD N. from India
Business travelers
Stayed 2 nights in March 2015
old expensive hotel
Air con is not working, checked in midnight, they tried to repair aircon for 30 minutes, no use, changed room, slept at 3.30 am.
Reviewed March 26, 2015

IAN C. from Singapore
Business travelers
Stayed 2 nights in January 2015
Renovation needed
Location, good restaurants. friendly staff
As with most "5 star" hotels in Manila, the rooms badly need to be renovated. Other than that, the service staff are friendly. Great Italian restaurant and a very authentic Thai restaurant.
Reviewed March 21, 2015

Aurora N. from Australia
Families with older children
Stayed 7 nights in March 2015
Makes the difference
Good Location clean good food
Reviewed March 21, 2015

ALLAN M. from United Kingdom
Stayed 8 nights in March 2015
Manila stay
Service. Manners. Choice
Excellent !!!!!
Reviewed March 18, 2015

Marinah M. from Singapore
Business travelers
Stayed 2 nights in March 2015
Good location
Nice, well kept and friendly staff. Good location
Been there several times now. Very good location, clean and friendly staff. Love it
Reviewed March 18, 2015

Xianguang Z. from Australia
Business travelers
Stayed one night in March 2015
Have fun around
Location; amenities, and business atmosphere
Generally fine except the receptionist who was a little indifferent.
Reviewed March 17, 2015