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Excellent 8.3
Based on 4411 reviews

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based on 4411 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 8.0

Wendy B.
January 06, 2015
Staff, location and staff
The staff are very helpful, warm and friendly but i think its not worth the price we pay coz the rooms are small and the pool that our kids thought is big in the agoda pic is small. We think its over rated as a 5 star hotel.

Cheryl D.
January 05, 2015
Happy to have booked with Dusit Thani
Polite , friendly staffs. Very good location- right across the malls. Good buffet breakfast selection

Emma V.
January 05, 2015
holiday season rush
location, affordability
since its christmas time, check in is horrible, you need to line up to check in and they ask you to be back after 30 minutes as your room is being prepared (checked in at 2PM) then line up again to get to ASK if ur room is ok, we were there for more than 1 hour waiting for our room with restless kid, go figure!

Manuel D.
January 04, 2015
very old rooms
Kind and respectful staff
Booked the family(with two young children) in a non smoking smoking room through to spend New Year in the hotel but was instead places in a very old room and a smoking floor area. They were fully booked at that time due to new year's eve. Aside from the bites from bed bugs and non working A/C, the bath tub was full of cracks. Dilapidated Towels were very old, thin, non absorbent and hard to touch. My children were exposed to unnecessary third hand smoke. The pool area which was so important to my children was closed in the evening of Dec 31 due to a new year's party countdown where they were charging me php 1,000 (usd22.00) per adult to be able to enter the pool area. The staff were kind enough to transfer us in an upgraded junior suite room the following day but the moment of celebrating New Years eve with the family is gone

Emmeline A.
January 03, 2015
We Expected More for the Price Paid
The only best take-away is still the Staffs' great great service!
Thankfully, we got a discount through Agoda but still the price felt high for the hotel. It's like we paid more for the location of the hotel (accessibility to malls) rather than the services (limited food selection for the breakfast buffet, small room accommodations). Saving grace however, is the attentiveness of the staff and their being quick to assist and give service! Bravo for the front desk people, concierge and more so for the breakfast buffet staff!

Luzcel C.
January 03, 2015
Hotel experience
Service, food and staff performance, in that order.
At the moment, the hotel is undergoing renovation, and as a result, the room given to me smells a bit musty and old, like they e smell was coming from the carpets. After a while, when u get used to it, was hardly noticeable. They used an aromatherapy burner to get the smell out. The service was excellent and they tried to let me have everything I requested for, except for the change of room as per above. There were a lot of guests at the time and so, the hotel was fully booked. Overall, everything was good.

Janette B.
January 01, 2015
best location
location, staff performance, good food
comfortable and relaxing.

Pregalathan N.
South Africa
December 31, 2014
Overrated, old rooms,

Katherine P.
United States
December 31, 2014
Very nice hotel
Location, staff, security
Very close to the malls ( great if you love shopping and dining ). Staffs are very nice. It's hard to find a hotel where you feel safe but this one did great job. There are securities in and out of the hotel. The room is very nice, very comfortable.

Salmaan S.
United Kingdom
December 31, 2014
get the king size bed!!
thed, thr receltion area. the view
Great stay, whike it was for only one night due to the ocerwealming traffic of ladt minute christmas shoppers. It was a vreat hotel. And fot only $120 dollars. The best dral in area. Only bad thing to say was the tv was a bit dated. Other than that. Simply great