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Excellent 8.3
Based on 4374 reviews

Recent customer comments

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based on 4374 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 8.0

June 25, 2014
Overall was average..
Service, location and convenient.
Overall a pleasant stay but the hotel was a bit old in the room.

Arthur M.
June 25, 2014
Staff are attentive and friendly, room was clean.
Friendly Staff, clean room & centrally located near shopping malls
it is a good experience for us staying at the hotel. All staff are friendly and attentive. Room was maintained clean and neat. Wifi also have good signal. Only a few food to choose from buffet breakfast.

Stephanie R.
June 23, 2014
I love this place!
Spacious room, very nice and big bathroom, friendly staff, best location, value for money, & l'occitane amenities!

Rebecca L.
Hong Kong
June 23, 2014
Good stay but bathtub with dirty stain.
Friendly and helpful staff with quick response. Wifi around the hotel. Free drinks.
Good. Location is convenient and staff are friendly and helpful. Only the corner of the room has insect bite and bathtub with old dirty stain. Not enough light, a little bit dark.

Bertrand D.
June 23, 2014
very enjoyable
cleanliness, great bed, minibar
Very enjoyable, fun, relaxing, intimate,

Osman H.
June 20, 2014
good location
location, security, location

Osman H.
June 20, 2014
SImple and centrally located
good location, large lobby, good security
quick and simple

Gary W.
June 19, 2014
Consistently good
Close to airport, close to things to do, quality hotel
This is a "go to" hotel when in Manila. It's close proximity to the airport makes it a good choice in a city with serious road congestion. The age of the hotel does show in the details of the room. But generally an all round good quality hotel and close to huge shopping district.

Todd J.
June 18, 2014
The Club lounge was fantastic and staff unbelievable so perfect, friendly, attentive, charming.
Really pleasurable experience. But would like to see them improve their breakfast buffet in both the lobby and club lounge to the same quality as other hotels in the area and their targeted clientele would expect from a high end hotel. I found the selection and presentation limited and disappointing. Especially after staying at the Shang 4 weeks earlier and the peninsula the weekend before. Overall i would stay there again. . Just probably eat else where next time. I would suggest the GM & chef do some marketing research from the competition. . Starting at new world or peninsula.

wilma H.
June 18, 2014
Clean rooms,superb food
Near shopping area, rooms clean and spacious, fast internet and nice hotel/lobby ambiance
Restful and nice.enjoyed shopping at the nearby malls.breakfast buffet was a great spread