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Dusit Thani Manila Hotel

Ayala Center, Makati, Manila, Philippines 1223 (Show on map)

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Formerly : Dusit Hotel Nikko

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Hotel Area: Makati Number of Rooms: 538
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
3453 reviews

Value for Money
7.8
Location
9.0
Staff Performance
8.3
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.6
Food/Dining
8.1
All reviews (3453)
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Hong S. Groups Brunei Darussalam, March 3, 2013
Charming, excellently located hotel

location, security and the breakfast!
8.3
You cannot get any more central than the Dusit in Manila. Its right in the heart of the shopping district and security there is top notch as is the norm in all shopping malls in the vicinity. The hotel exudes a magnificence when you enter but you slowly get taken in by the truth when you set foot into the rooms. They are aged and underlit at night (stayed in a Club room), the toilet was small and probably has seen better days. Club rooms come with lounge access which doubles as the business centre. The spread available was meagre but i probably had higher expectations from previous descriptions. Wireless internet is available and fast. The breakfast was not bad too. Tried the spa and that was exquisite. Laundry service is good but requires chasing. Staff on the whole are very friendly. If you're coming on a short shopping break then do consider the Dusit for its convenience. if you are after a modern room you are best looking around first.
Jason M. Business travelers Canada, March 2, 2013
Worth it

Service, price, location
8
It's dated but that's reflected in the price compared to the other 5 star hotels. Great service.
Teri P. Solo travelers United States of America, March 1, 2013
Great staff, good central location

staff, food, room
9.3
Everything from check-in to check out was smooth with a very efficient friendly staff. The breakfast buffet was everything you could imagine....with an amazing variety of food. Recommend this hotel to anyone traveling through or doing business in Manila. Easy access to shopping mall and many individual stores.
Teri P. Solo travelers United States of America, March 1, 2013
Fantastic. efficient, friendly staff----great room

Room size, friendly staff, great bed and pillows
10
Thought the Dusit Thani reflected very well it's Thai base and the staff was responsive to every request and VERY friendly and efficient. Hotel is located very well for shopping in nearby malls and individual crafts stores excellent. Makati is a comfortable and safe region and Dsit is situated very conveniently to airport and shopping. Concierge Staff was great arranging some sightseeing. Thai restaurant was VERY good and felt like being in Thailand. Breakfast buffet was an amazing range of international food choices. An enjoyable stay ....
Chris S. Couples Australia, February 28, 2013
Disappointing

Nice external garden and water feature, multiple eating options
6.3
Didn't like: Breakfast finishes at 10am. Room has no DVD player. No separate shower. Guest services failing to provide basic service (I rang 4 times to request a late checkout, without a reply). Room service quality varied from excellent to poor. Spa prices exorbitant for treatments barely average in nice setting.
Cliff H. Business travelers United Kingdom, February 28, 2013
Good Location, decent hotel, costly

Location
7.3
As a business traveller the hotel is in a good location with good security and safe.
Cheryl P. Business travelers Malaysia, February 28, 2013
Central location

Location, Food and Shopping
6.7
Breakfast was a let down but the other restaurants more than made up for it in terms of quality and depth of offering.
Rodney D. Couples United States of America, February 28, 2013
Great location with great food.

The greeting at every corner of the hotel.
9
The hotel started with great security which made you feel safe and secure. The check-in was quick and they made sure you got to your room without waiting. The room was very clean and smelled nice. The stay was all around great.
Cannis M. Business travelers Hong Kong, February 28, 2013
Great Location

Good location and very affordable
8
This hotel is very nice and very comfortable hotel.
Cheryl P. Business travelers Malaysia, February 27, 2013
Great location but dated rooms

Excellent location, good service
7.3
Dust Thani is a short 30 minute ride from the airport and it's easy to catch a cheap cab ride into the Makati business district from there. The hotel is surrounded by several blocks of shopping malls, eateries, supermarkets - called Glorietta. So, you'll be spoilt for choice in terms of food and plenty of options to whittle away your time shopping if you feel inclined. This is my third stay and it's a similar experience to the first one. Rooms are small, dated and rather grim. Toiletteries are of poor quality and the walls are thin. It's a very busy hotel and as a result, rather noisy. I was upgraded to a suite on my second stay. Lovely L'Occitane products in the bathroom and the whole room was ultra modern. The hotel is obviously being renovated in bits and bobs. Quality of food at the cafe located at the hotel lobby is poor. Their Thai and Japanese restaurants, however, are top notch. All in all, Service is excellent and the staff are all very polite. Dusit Thani's service level is excellent and everyone is extremely polite.
Hotel Feature Tip: - ask for a recently renovated room, if possible - ask for a room away from the lift area

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Customer Reviews - Dusit Thani Manila Hotel, Manila

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