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About East Indies Mansion

Description

East Indies Mansion guarantees guests a pleasant stay whether in Penang for business or pleasure. Set seven-and-a-half kilometers from the excitement of the city, this 4-star hotel commands an excellent location and provides access to the city's biggest attractions. At East Indies Mansion, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. A selection of top-class facilities such as Wi-Fi in public areas and laundry service, tours, a family room, and car hire can be enjoyed at the hotel. Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience with a fan, air conditioning, bathroom en-suite, in-house movies, and balcony or terrace. The hotel's host of recreational offerings ensures you have plenty to do during your stay. With an ideal location and facilities to match, East Indies Mansion hits the spot in many ways.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Taxi service
  • Car park
  • Airport transfer
  • Rental car
  • Bicycle rental

Things to do, ways to relax

  • Ticket service
  • Tours
  • Garden

Dining, drinking, and snacking

  • grocery deliveries
  • Shared kitchen

Access, services, and conveniences

  • Postal service
  • Daily housekeeping
  • 24-hour security
  • Check-in/check-out [express]
  • Luggage storage
  • Laundry service
  • Dry cleaning
  • Concierge
  • Pets allowed
  • Library
  • ATM
  • Smoking area
  • Shared lounge/TV area

For the kids

  • Family room

Languages spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Filipino
  • Indonesian
  • Japanese
  • Malay
  • Thai
  • Tamil
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Policies

Reception is open from 09:00 AM to 08:00 PM. Guests arriving outside these hours are requested to contact the property directly prior to arrival so alternative arrangements can be made.

The property requires a refundable security deposit of 200 MYR upon check-in.

Pets are only allowed in standard and deluxe rooms only.

Due to the tax regulation, all guests are committed to the city tax surcharge which is not included in the property reservation cost and will be collected by the property upon check-in.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 70 MYR
Breakfast Charge (when not included in room rate): 10 MYR
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1.5 km
Distance to Airport: 15 km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 2
Number of Rooms : 8
Reception Open Until: 12:00 AM
Time to Airport (Minutes): 30
Year Hotel Built: 1786
Year Hotel Last Renovated: 2013
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Verified traveler reviews

Filter by traveler type
Excellent



  • Cleanliness 8.7
  • Facilities 7.7
  • Location 8.9
  • Room Comfort/Standard 8.6
  • Service 9.0
  • Value for money 8.5
  • Food/Dining 7.5
Sort by

Melissa K. from Malaysia
Solo travelers
Stayed one night in August 2016
Beautifully restored heritage building, spacious rooms
Travelled with my dog (a large, affable labrador that's hard to miss!) and was very pleased at being able to enjoy pet-friendly accommodation in such a beautiful place. Staff are friendly and helpful and the rooms are spacious and tastefully decorated with an old world feel. Would definitely recommend to travellers looking for a unique boutique hotel experience.
Reviewed August 21, 2016

wan W. from Singapore
Couples
Stayed one night in August 2016
1 night stay at East Indies
Everything was good, cleanliness , location , amenties and staff were excellent. Everything was perfect till midnight when I'm trying to sleep !! The wood inbetween the 2 floors were so thin that every footstep could be heard. I was staying in the lower floor room, nutmeg 1 I believe . From 12 midnight to 5am , while I was trying to sleep. I could hear running and walking footsteps all the way coming from the room above me. Apparently , it's a family with children who are staying above , thus the running and all. The only negative point .
Reviewed August 14, 2016

Dong W. from Singapore
Couples
Stayed one night in February 2016
Noisy timber flooring and totally zero wifi
I was stayed at the downstair room, the guests above my room is extremely noisy. I can't make a call from my room as it is totally no line, the wifi is flat, don't know what to do in the room.
Reviewed July 18, 2016

alexander B. from Switzerland
Families with young children
Stayed 2 nights in July 2016
Old town charm right in Little India. Great staff on top!
A good dose of UNESCO heritage feel right in the heart of Little India. Fabulous!
Reviewed July 15, 2016

jessica F. from Italy
Families with young children
Stayed one night in July 2016
Fantastic
It was a welcome oasis!
Reviewed July 14, 2016

Yen L. from Malaysia
Business travelers
Stayed one night in July 2016
Disappointed
Dusty room and the bathroom unable to provide basic functions. Leaking air-con without solution after complained, annoying leaking sound for all day long.
Reviewed July 10, 2016

Melissa R. from Philippines
Groups
Stayed 2 nights in May 2016
Very clean and staff are helpful
The rooms were spacious and very clean. It looks the same as how it is in pictures. The staff were also very nice and helpful. We had a great stay here.
Reviewed July 04, 2016

Richard T. from New Zealand
Business travelers
Stayed one night in June 2016
Excellent
Warm and friendly staff, excellent location and nice old style hotel
Reviewed June 24, 2016

Chee N. from Singapore
Groups
Stayed 3 nights in June 2016
Pleasant Stay
Was impressed by the heritage mansion and its environment. Manned by great staff (Linda, Jass, Vijay, etc) and they made you feel so welcome with their hospitality. This is one of the great place to stay and rest, while at the same time experience the historical value of the establishment and Penang. The only disappointment which we had was, we have reserved Anista room but due to repair work required, we were given Cinnamon 2. But Linda and Jass made an effort for our last night by transferring us to the "smaller" Anista room and we really enjoyed the last night!
Reviewed June 19, 2016

Rizky S. from Indonesia
Families with young children
Stayed one night in June 2016
lovely boutique hotel
I'm in love with this beautiful boutique hotel. First off, the architecture and interior design tries to stay true to the original Chinese-Malay colonial era heritage. The environment inside is very tranquil and peaceful. You'll quickly forget that ur in the middle of the hustlin' & bustlin' George Town. The photos don't lie. Great location btw. Lastly the staff are super cool and friendly. Highly recommended!
Reviewed June 07, 2016



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