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Eastern And Oriental Hotel

10 Farquhar Street, Georgetown, Penang, Malaysia (Show on map)

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Area: Georgetown Number of Rooms: 100
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
1276 reviews

Value for Money
8.4
Location
9.1
Staff Performance
8.9
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.2
Food/Dining
8.5
All reviews (1276)
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Elaine G. Groups Singapore, June 14, 2014
Fully rejuvenated and a delightful stay!

Specious Rooms, Sea-Facing, Wake up to the sound of waves ....
8.7
It has exceed my expectations; i have chosen the new Victoria Annex - and I never regretted my choice. It is purely amazing to wake up to the sound of waves every morning, and the sight that greeted you when u open the balcony door - is breathtaking. The location of the hotel is great if you want to be away from the bustling city crowd and noise. Fully recharged my tired soul, and full makes me a happier and a more carefree when i just landed at Penang. The Infinity Pool is AMAZING - just writing this review already makes me miss my room at E&O. The only thing i prob wanna lament is the lack of pillows selection... the bed is superb comfy; not too firm nor too soft - but the pillows; really really too soft and offer no support to my neck. (just imagine, i need to stack 2 pillows to make it abit firmer ... but still not good enough) Have requested for a firm one .... but it is not much better. Prob you shld bring your own pillows if you prefer a firm pillow to support your neck. This is really the longest review I ever written - try out E&O; it is really worth a stay and the penang street food just make this whole trip even more memorable.
Quek M. Couples Singapore, June 14, 2014
Huge rooms, great sea view

Big rooms, wonderful breakfast, superb view
9.7
Apparently all the rooms are suite rooms, i.e Huge!! we booked the premier room with balcony and sea view practically stayed at the hotel for most of the time, rather than going out for sight seeing. Located at the heart of georgetown, it makes walking around the heritage sites a breeze. If you don't mind a bit of adventure, there are also 2 vintage gentleman bicycle you can borrow to ride around town.
Choon C. Families with young children Malaysia, June 10, 2014
Great hotel and very good service.

Room size, facilities and food
9
Very good.
Joey C. Couples Malaysia, June 9, 2014
One of the most beautiful hotels I've been.

The architecture, service and facilities
9.3
Barry L. Couples Singapore, June 9, 2014
Fantastic

The room, the quality and the ambience
9.7
Chong Y. Couples Singapore, June 8, 2014
Comtemporary luxury in the city

Hotel gave me a complimentary upgrade to the suite without me asking. Staff was attentive and could recognize my wife and I as guests. Room was large, comfortable and well maintained.
7.3
Excellent stay at Heritage Wing Overall was comfortable. Waking up to the view of the sea is great.
Paromita M. Families with young children India, June 8, 2014
Fantastic, made really special due to great staff.

Super staff, location, pool facilities. Historic significance.
9.7
Fantastic and truly memorable. Lovely old world ambience with great pool and extremely courteous plus hospitable staff who made our stay special. Only thing is we didn't get our iced kachang and chendol.
Dulani H. Couples Australia, June 8, 2014
The service since our last visit was poor

The rooms, the location and it used to be the service which is now sub-standard
7.3
The customer service we experienced at the hotel this time around was very poor in comparison to the many other times we have visited. The staff are not attentive, have to be told several times when requests are made for cups of coffee, pool towels etc. This hotel used to be one of the best in the area however lot of improvements need to be made to increase customer service. Very disappointed.
Nik A. Families with older children Malaysia, June 7, 2014
Great place to stay, excellent staff

Excellent service all round and love the valet service if your're driving there. Also love the freshly squeezed fruit juice served during breakfast.
9.3
A luxury accomodation but the furniture is a bit too old-school for our taste. My kids even said the dressing table in the wardrobe looks very scary at night. :-)
Jia H. Families with young children Malaysia, June 6, 2014
Simple and nice

Fast housekeeping, nice ambience, great ocean view
7.7

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Customer Reviews - Eastern And Oriental Hotel, Penang

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