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Eastern And Oriental Hotel

10 Farquhar Street, Georgetown, Penang, Malaysia (Show on map)

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Area: Georgetown Number of Rooms: 100
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
1411 reviews

Value for Money
8.4
Location
9.1
Staff Performance
8.9
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.2
Food/Dining
8.4
All reviews (1411)
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Wong K. Couples Hong Kong, April 26, 2015
Long wait for check in,low quality shampoo

Location,exterior,breakfast
7.3
I don't think its worth paying so much to stay such a old hotel with stinky smell in the room and a 5star hotel should provide a better range of shampoo !!! Totally disappointed me
David W. Couples United Kingdom, April 25, 2015
Ideal last day treat

Service, Character, Service
9.7
As soon as we arrived, the service was top class. We had booked into the original wing, the Heritage, and we were shown to room on the ground floor, number 13. The room was huge, as it was a disabled room. We had French doors, which led to a terrace facing the sea. There was a table and two chairs to sit out and it was about a two minute walk to the swimming pool. We have been to the hotel before, for afternoon tea, and at that time the place was looking a bit tired. This time, however, a recent refurbishment had really given the building back its original opulence and style. We went to the new wing, the Victory Wing, for the free buffet and drinks from 6pm to 7pm. The new wing was a bit too modern for our liking, but the food and service were excellent. The included buffet breakfast was also taken in the new wing. The spread was extensive and tasty. Again the service was top class. On the way back to our room after breakfast, we came upon an Al fresco management meeting. The General Manager stopped the meeting to talk to us and discuss our stay and it was refreshing to meet such approachable and caring senior management. Overall, our stay could not have been improved on. The prices are high, but the quality reflects good value. As we are getting on a bit, we much preferred the Heritage Wing, but younger people may prefer the Victory Wing. Every part of our stay was excellent
Sumathy N. Business travelers Malaysia, April 25, 2015
Great hotel but poor room plan

Large room, location and good food
8.3
Bed side light control switches on all lights. No power point for phone charging except near the bathroom. The floor of the bathroom gets wet when showering. Shower door not adequate. Floor also dangerously slippery.
Bor C. Couples Malaysia, April 22, 2015
Extremely nice

Good location, near to sea, historic building
9.3
The stay was excellent with my wife to celebrate her birthday.
Hiu T. Couples Hong Kong, April 21, 2015
Recommended

Good location, nice food, nice view from the room
9
Dr F. Families with older children United Kingdom, April 20, 2015
staying at this hotel made it worthwhile in Penang

Ambiance architectual style location
7.7
Apart from a real concern for safety when using the shower (no thermostat ) can be scolding hot I thought the hotel was the best thing about Malaysia apart from seeing the twin towers in KL
David L. Couples Malaysia, April 17, 2015
Truly as good as they say it is

ambience, spa, location
10
Uwe V. Families with older children Germany, April 15, 2015
An experience

Value for money, the Pools, breakfast
10
Hotel full of charm. Heritage wing suits seemed a bit dated, but comfort and service was immaculate. New wing does not look nice from outside, but the inside is very much five star and well connected to the heritage style next door. If you are traveling with two children chose a suit with two queen size beds (deluxe suit in heritage wing). Great value!
Man Y. Families with young children Hong Kong, April 7, 2015
Excellent Service

Breakfast with ton of choices. The Sparkies restaurant with quality local good but inexpensive.
9
Have a pleasant stay at E&O.
Kan O. Couples Hong Kong, April 6, 2015
Good Hotel with great service

Great service, great food and good location
9.3

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Customer Reviews - Eastern And Oriental Hotel, Penang

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