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Eastin Hotel

13, Jalan 16/11, Pusat Dagang Seksyen 16, One Utama, Kuala Lumpur, Malaysia 46350 (Show on map)

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Area: One Utama Number of Rooms: 388
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

based on
3561 reviews

Value for Money
7.8
Location
7.3
Staff Performance
8.0
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.0
Food/Dining
7.3
All reviews (3561)
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Alexander L. Families with older children Australia, February 16, 2014
Good hotel going down hill

Breakfast, Pool,Gym
5.7
Tangling Rugby Club from Singapore had booked into the Eastin over the three days I was there. The way the parents and children conducted themselves was appalling. Ten year olds marauded free range through the hotel unchecked by their parents who were drunk and singing stupid rugby songs in the main dining lounge area attached to the lobby. A wedding was being held at the hotel on the Saturday night and one of the rugby brats actually ran over the brides wedding dress train wrenching the fabric. All in all these slobs ruined the hotel for everyone in it excluding themselves. Breakfast was a disgrace with the children yelling and pushing their way through to take food they often did not even bother to finish. One, playing the fool actually fell in the fountain. When one wished to relax by the pool it was found to be full of screaming children while the parents sat around and drank. The pool was so full of urine that it turned a milky hue and other guests refused to use it. The hotel returned to order when the Rugby group left. But in the meantime there were rugby balls being thrown around the lobby by both parents and children and the hotel became a most unpleasant place to stay while they were there. To be fair to the Eastin our stay was largely ruined by the presence or the Rugby club, but such when people pay a reasonable high price to stay in a hotel they ususlly want peace and quiet and an enjoyable atmosphere. It renting rooms to club groups like this who could not care less about other guests, the Eastin does itself no favours. Some of the guests were on holiday and said their hotel stay by the fact that the Eastin management obviously cared more about the short term bottom line than the hotel's reputation among travellers which of course are the mainstay of the business.They might also consider trying to put a lid on the noise from the club in a back street that started a loud live band at 2355 waking us, and I presume everyone else in the hotel.
Tavamani A. Families with young children Singapore, February 16, 2014
Good environment to stay

hotel cleanliness, the service and the ambience
8.3
Excellent but the shopping centres are not within walking distance. Have to travel on taxi and it is costly.
Kok S. Business travelers Malaysia, February 15, 2014
relax and good sleep

big room, comfortable bed and clean
7.3
The location is a bit out of KL centre, and it is difficult to get the correct access road to the hotel. The breakfast foods are average not much variety.
Liew T. Business travelers Malaysia, February 14, 2014
Great stay

Clean, friendly, and attentive
8
I have a great experience in Eastin hotel with friendly staff around. People here smile a lot and I felt very warm and comfortable with that. Tumb up for the hotels service
Lim K. Business travelers Malaysia, February 14, 2014
Very good

Near to My Branch Office
8.3
Miin H. Business travelers Malaysia, February 14, 2014
Restaurant service was horrible.

Close to the place of work
5.7
Food was horrible, staff service was not attentive at all. Room was big and spacious but rather run down. Bathroom towel hook was not secured properly and nearly fell on me. Range and quality of toiletries was not good. Shower hose in the bathtub was broken.
Mardhiana F. Business travelers Malaysia, February 14, 2014
great hospitality, closed to amenities and busines

great hospitality, closed to amenities and business area
8
Keat S. Business travelers Malaysia, February 13, 2014
good, centrally located, haslee free

internet, fast serving front desk, amper bed room
7.7
Bee H. Business travelers Singapore, February 13, 2014
Nice and cozy hotel, will come back

Old design, but clean and have nice and friendly staff
8
Easily access to various places
Lee L. Families with young children Malaysia, February 10, 2014
Good

Quality standard, reasonable prices
7.3
Eastin Deluxe room is big, with a separate hall and bedroom, with ensuite bathroom with bathtub/shower and a second toilet in the hall. Air cond is very cold. Location isn't too good. Its advisable to have a car and you should at least have a bit of knowledge on directions around Petaling Jaya.

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Customer Reviews - Eastin Hotel, Kuala Lumpur

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