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Recent customer comments

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Very good

based on 4688 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.6
  • Location 7.4
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.8
  • Food/Dining 7.3

SK A. from Malaysia
Business travelers
Stayed 3 nights in December 2015
Wonder stay at Eastin KL
Breakfast, spacious room, clean toilet
Wonderful, comfortable, easy, relaxing
Reviewed December 08, 2015

Margaret L. from Malaysia
Families with older children
Stayed 2 nights in November 2015
Cleanliness , spacious and breakfast
I was so so excited to stay in Eastin for my sister graduation in kl. We flew from sg and planned the trip to stay in eastin due to the good review in agoda. My stay at Eastin pj will be very awesome if the front desk staff (particularly morning staff) be more friendly and helpful. Upon check in at midnight, the staff was so friendly but it was a different experience during the day time. The Chinese lady and a male front desk staff gave me a very "sarcastic" look when I raised my concern regarding the credit card issue that was blocked for deposit purposes. It's pretty normal to ask why 2 credit card needed for a room that we have booked. The reason why I present my credit card upon check in at midnight was because I was not aware that my aunt presented her credit card upon checked in as well. FYI, we checked in at the different timing where my aunt was earlier than me. Well, if the staffs are not happy in answering inquiries, better don't work as a front line staffs because your reputations really will leave bad impression to guests. In short, their attitude and service manner really very offensive and upset me.
Reviewed December 03, 2015

Deepu J. from India
Business travelers
Stayed 2 nights in November 2015
Eastin KL
Location near to business area
Rooms are very outdated
Reviewed December 03, 2015

Mohd R. from Malaysia
Business travelers
Stayed 2 nights in October 2015
Business Hotel in town
Clean, near city
Reviewed November 30, 2015

Tony L. from Malaysia
Business travelers
Stayed 3 nights in November 2015
Business Hotel
Parking, Price, Location
Reviewed November 29, 2015

YIP R. from Malaysia
Stayed one night in November 2015
valuable hotel
the location is good,a friendly staff in reception,a nice room
Reviewed November 29, 2015

Dayang O. from Singapore
Families with young children
Stayed one night in November 2015
Great Service
Clean, Comfortable Bed, Great Breakfast
Excellent service. .as im a return guest. Will come back and stay again.
Reviewed November 29, 2015

nien G. from Malaysia
Stayed one night in November 2015
not impressed
near to one U area
room is big and comfortable. we had room service for breakfast, expensive but food was average. staff perforamnce yet to be improved, lack of friendliness and one of the receptionist even unfamiliar with the hotel's facilities
Reviewed November 27, 2015

CL C. from Malaysia
Stayed one night in November 2015
A comfortable short stay
Location, cleanliness, price
Come back again due to price and location. It is convenient for those who self drive because less traffic jam at this area. Room and washroom are spacious, clean and comfortable. Hope the front desk staffs can be more energetic and give warm welcome to meet 5 stars hotel standard.
Reviewed November 27, 2015

norsyakirah Y. from Malaysia
Solo travelers
Stayed one night in June 2015
Nice hotel
comfy bed, near to tropicana mall, good bar
excellent hotel
Reviewed November 25, 2015