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Eastin Hotel

13, Jalan 16/11, Pusat Dagang Seksyen 16, One Utama, Kuala Lumpur, Malaysia 46350 (Show on map)

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Eastin Hotel Kuala Lumpur - Guest Room Eastin Hotel Kuala Lumpur - Bathroom Eastin Hotel Kuala Lumpur - Restaurant Eastin Hotel Kuala Lumpur - Executive Deluxe Eastin Hotel Kuala Lumpur - Eastin Family Deluxe Eastin Hotel Kuala Lumpur - Deluxe Room Eastin Hotel Kuala Lumpur - Club Deluxe
Area: One Utama Number of Rooms: 388
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

based on
3700 reviews

Value for Money
7.8
Location
7.3
Staff Performance
8.0
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.0
Food/Dining
7.3
All reviews (3700)
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Sy M. Business travelers Malaysia, July 1, 2013
nice and clean room but poor staff performance

comfort and clean room, location and good business facilities
7.7
nice stay but poor staff performance especially the bad attitude of front desk staff
Natalie O. Couples Malaysia, July 1, 2013
Room is nice, reception service very bad!

Comfortable room, nice location, good chinese restaurant!
8.7
It was a short trip, weekend stay in Eastin hotel. Room are nice, clean, and comfortable. They have a very nice dim sum in the chinese restaurant. Everything in this hotel are great. But service from reception and housekeeping needs improvement! Reception team did not offer polite and warm service. They don't seems to try to solve problem at all! Housekeeping and room service insisted to clean my room and check my mini bar although I did show DO NOT DISTURB sign. When we left the room in the afternoon we called to inform house keeping that we are leaving the room and they may come for cleaning. We come back to the room around 3pm, found out nobody did come back to clean the room so we give another call and left for shopping again. We came back midnight, room was still not clean at all. On our last day, we called to reception requested a late check out at 5pm. The male staff said: 'What? 5pm? We have to charge you for that you know?' We told them we are fine, so we got out late check out. When I came back to the hotel after lunch, found out our key can't access to our room. We went back to the reception, the male front office staff got me another new key card, with no smile, no explanation, no eye contact at all! We requested taxi to the bus terminal. When we were waiting at the driveway as we were told. No taxi was arrange. We informed them an hour advance so they could do arrangement. But none of the staff did arrange for us. After we got upset and approached the team again to ensure we can leave here to catch our bus on time. we were waited 30 mins for last minute arrangement and nearly miss our bus. To Eastin Hotel, please provide training to your team in how to use proper verbiage in communication. They definitely do not represent as a 4 stars standard. But your F&B team did a very great job. They are much more enthusiastic and helpful.
Muhamad F. Couples Malaysia, June 30, 2013
Very nice hotel with great dining and shopping mal

best services, dining and location
8
Nothing much to say, great service, location to main shopping mall like one utama and tropicana city mall.
Freeda A. Couples Malaysia, June 30, 2013
Nice and great stay!

Comfy, nice bed, nice environment
7.7
It was a nice stay for both of us. The best thing was there were live band after dinner till midnight,which we enjoyed very much! overall of the stay, i consider 4 out of 5. Nice lobby as well, even the parking quite limited during peak hours, however, it is manageable somehow. Comfy stay!
Ayesha A. Couples Malaysia, June 30, 2013
just ok

clean, decent, cheap
6
It was only okay. The check in took so long. One of our rooms had a faulty card which they said they would send a new key up but never did. In fact, we had to go downstairs to get it ourselves after 40 mins of waiting. Found out the next day that our toilet was leaking.
Bruce M. Couples United Kingdom, June 30, 2013
Disappointing

Decor, room
5.7
Location is awful unless willing to tackle KL motorways. Some restaurants allow mixed smoking/no smoking without warning. Menu items do not match descriptions: lamb chorizo turned out to be cheap chicken sausage, for example. Catering a big let down in a location where it is virtually impossible to eat anywhere else.
Meng H. Solo travelers Malaysia, June 30, 2013
Value for money

Central location, spacious room and close to shopping malls
8.3
Mazlina K. Couples Malaysia, June 30, 2013
Good hotel

clean room, good breakfast, quiet
7.3
everything is ok except that I request for 1 single bed during booking but they dont have it. Ended up we have to change room to get 2 joining single bed which is not comfortable at all. So if bed matters kindly confirm before booking or choose other hotel. Interm of location from KL centre is quite far.
Amir H. Couples Malaysia, June 30, 2013
it was ok for the price paid

bed, pool, breakfast
7
Yazihazliha M. Couples Malaysia, June 30, 2013
AWESOME

CLEAN AND RELAXING AND ENJOYABLE
9.3

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Eastin Hotel Kuala Lumpur - Hotel FacadeEastin Hotel Kuala Lumpur - Swimming PoolEastin Hotel Kuala Lumpur - The Divan Eastin Hotel Kuala Lumpur - LobbyEastin Hotel Kuala Lumpur - BallroomEastin Hotel Kuala Lumpur - BallroomEastin Hotel Kuala Lumpur - ExteriorEastin Hotel Kuala Lumpur - The DivanEastin Hotel Kuala Lumpur - Executive LoungeEastin Hotel Kuala Lumpur - Executive DeluxeEastin Hotel Kuala Lumpur - ReceptionEastin Hotel Kuala Lumpur - InteriorEastin Hotel Kuala Lumpur - Pub/LoungeEastin Hotel Kuala Lumpur - Club DeluxeEastin Hotel Kuala Lumpur - Business CenterEastin Hotel Kuala Lumpur - Eyuzu Japanese RestaurantEastin Hotel Kuala Lumpur - LobbyEastin Hotel Kuala Lumpur - Guest RoomEastin Hotel Kuala Lumpur - BathroomEastin Hotel Kuala Lumpur - RestaurantEastin Hotel Kuala Lumpur - Executive DeluxeEastin Hotel Kuala Lumpur - Eastin Family Deluxe Eastin Hotel Kuala Lumpur - Deluxe RoomEastin Hotel Kuala Lumpur - Club Deluxe

Customer Reviews - Eastin Hotel, Kuala Lumpur

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