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Eaton Smart New Delhi Airport Transit Hotel

Terminal 3, Indira Gandhi Int'l Airport, New Delhi and NCR, India 110037 (Show on map)

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Good 7.3
based on 184 reviews

"Location;Room Cleanliness;Room Comfort..."

  • Brian, Australia
  • July 13, 2015
  • Area: Indira Gandhi Int'l Airport
  • Rooms : 57
  • Free Wi-Fi

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Room Types
Deluxe Double Room - 1 night stay only
Deluxe Twin Room - 1 night stay only
Deluxe Double Room
Deluxe Twin Room


When would you like to stay at this hotel?

Features of Eaton Smart New Delhi Airport Transit Hotel

24-hour front desk

business center

coffee shop


express check-in/check-out

laundry service

luggage storage


Sports and Recreation




free Wi-Fi in all rooms

Wi-Fi in public areas


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Renovated in , the Eaton Smart New Delhi Airport Transit Hotel guarantees guests a pleasant stay whether in New Delhi and NCR for business or pleasure. The excitement of the city center is only away. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Eaton Hotels is renowned for its quality services and friendly staff, and Eaton Smart New Delhi Airport Transit Hotel lives up to expectations. Guests of the hotel can enjoy on-site features like free Wi-Fi in all rooms, 24-hour front desk, express check-in/check-out, luggage storage, Wi-Fi in public areas.

Experience high quality room facilities during your stay here. Some rooms include internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, desk, provided to help guests recharge after a long day. Throughout the day you can enjoy the relaxing atmosphere of the spa, massage. Eaton Smart New Delhi Airport Transit Hotel is your one-stop destination for quality hotel accommodations in New Delhi and NCR.
Renovated in , the Eaton Smart New Delhi Airport Transit Hotel guarantees guests a pleasant stay whe ... see more
Please be informed that the following guidelines must be followed for guests booking this hotel:
  • The Hotel only provides accommodation for International arrival and departure passengers in transit at New Delhi International Airport Terminal 3.
    A valid International Airline Boarding Pass for onward journey is mandatory to access the Eaton Smart International Wing.
    INDIAN VISA is not a prerequisite for passenger coming from an International Destination transiting through Delhi to next International Destination.
    Checked-in luggage transfer is responsibility of the respective airlines and information regarding the same can be obtained at the International Transfer Desk. Passenger can access the hotel with hand luggage after security check. The International Wing is located at on the 5th Floor accessible from the International Retail area. Transit Passengers can access our hotel after crossing the International Transfer desk followed by security check.
    Maximum duration of stay should be within 24 hours Accurate International Flight Details (Arrival and Departure) are mandatory; failing which hotel cannot guarantee the reservation and will not be liable for any refund claim.
    Passengers taking onwards flight from Terminal 1D would not able to access the Eaton Smart International Wing.

    Children and extra beds:
    Infant 0-5 year(s)
    Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
    Children 6-10 year(s)
    Stay for free if using existing bedding.

    Guests over 10 years old are considered as adults.

    Extra beds are dependent on the room you choose, please check the individual room policy for more details.

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Distance to Airport
    0.0 km

    Non-Smoking Rooms / Floors

    Number of Bars

    Number of Floors

    Number of Restaurants

    Number of Rooms

    Reception Open Until
    12:00 AM

    Room Voltage

    Year Hotel Built

    Eaton Smart New Delhi Airport Transit Hotel New Delhi and NCR - Food, drink and entertainment T-Lounge
    T-Lounge restaurant

    Recent customer comments

    Filter by Traveler Type




    from 184 reviews

    Value for Money
    Staff Performance
    Hotel Condition/Cleanliness
    Room Comfort/Standard
    All reviews (184)
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    Brian R. Couples Australia, July 13, 2015
    Eaton Smart New Delhi

    Location;Room Cleanliness;Room Comfort
    Our stay was mainly "smooth sailing" from being met promptly at the arrivals lounge by two hotel representatives to booking out the next day. Five issues that were disappointing were: 1. Booking staff at the hotel reception were initially unable to find our booking which was concerning until they eventually located our booking on their system. 2. We were provided with a voucher for WIFI access but were unable to gain access during the whole of our stay. We called room service and they indicated that they would send a staff member to our room to resolve the issue but that staff member never turned up. This was disappointing to us as we needed to contact relatives at our eventual destination urgently. 3. There was no water provided in our room and we had to request some which was then promptly provided. 4. We clearly booked a twin bedded room but there was none available and we were reluctantly obliged to accept a double room. 5. The food quality at breakfast was, at best, adequate. Quantity was not an issue but the general overall quality was not what we would have expected from a hotel that markets itself as 4 star.
    Report this review
    Zoe E. Solo travelers Australia, June 30, 2015
    convenient stay

    The room was modern and clean and the sheets were lovely and soft.
    My stay was pleasant. The room is ideal, clean, quiet and comfortable. Breakfast was average, no gluten free options. The reception staff were very nice but told us the wrong check out time. Overall I'm pleased though and would definitely go back.
    Report this review
    Yoshitaka I. Business travelers Japan, June 24, 2015
    Great for transit

    location, comfort, quiet
    Bed was super comfortable. Despite being at an airport, you cannot tell you are in such a busy place.
    Report this review
    Richard D. Solo travelers United States of America, March 31, 2015
    Convenient but.......

    It is very convenient. The room was very comfortable. Plenty of hot water .
    It was comfortable and convenient. Rohan who met our flight was outstanding. He was helpful, kept us informed about the transit process and was prifession. The deck man who checked us in waa unhelpful and never smiled. Amazingly there was no cable tv only DVDs on loan. We were told wherecbreakfast was but not that it did not start until 7. Our flight was at 7:20 we paid for b&b so after some discussion we had tea cereal and fruit. With some proper training and supervision this could be s much better experience
    Report this review
    Thomas P. Business travelers United States of America, March 28, 2015
    Harrassment by India AP Security Cancel Hotel Con

    Someone waits at the deplaning gate to receive and guide you. There is good wi-fi
    Miserable beginning. The India airport security would not let me pass into the area where the Eaton is located because I did not have a boarding pass from Delta/Air France. Delta/Air france did not have any staff at the transit desk because my flight was still 12 hours away. So, how could I obtain a boarding pass? Eventually, after one and 1/2 hours of begging to Delta/Air France, they sent someone to run their computer at the transit desk and produce a boarding pass. I want it known that the Eaton hotel staff did everything they could do: even printing out the online checking in pdf file that I was able to come up with. It was the India airport security personnel who refused to accept this, saying that it was not valid without a bar code. The India airport security staff requirements effectively give Eaton guests stress headaches and cancel out the convenience of the Eaton as a transit hotel. It is a hassel and stressful transit.
    Report this review
    Anna S. Solo travelers Sweden, March 22, 2015
    Conveniant hotel when transitting

    Conveniant, Fresh, Nice interior
    Good location when transitting at terminal 3 in Delhi. Clean, Fresh and good standard (on everything but the food). Although a bit expensive...
    Report this review
    Chin W. Business travelers Malaysia, March 21, 2015
    Convenient for transit

    Location just in the terminal, so it is conveninent. Decent with basic hotel set up
    Convenient for travller who transit, decent and clean.
    Report this review
    Shinni S. Business travelers Taiwan, March 12, 2015
    Transfer hotel

    Location. U don't need to leave DEL airport.
    Report this review
    Anshuman D. Solo travelers India, February 23, 2015
    Good location but fails on basic stuff

    Location, location, location
    I stayed for a few hours (transiting overnight). Although the hotel is located inside the airport, it's very easy to miss their 'desk' outside the customs area. No basic stuff in rooms - hair dryer doesn't work, no slippers, no brush. The room costs are way too high. Service is kinda slow. Needed reminders over the phone and I had to walk over to the reception to get a proper response. The biggest plus is the location but definitely not at the cost of HK$1200 per night.
    Report this review
    Kulvinder S. Families with older children United Kingdom, February 21, 2015
    Reasonable value for money

    Assistance given to transfer to the hotel.
    Hotel is very basic and I would rate as bairly 3 star. Having said that, you pay for what you get and it is value for money. The assistance provided to get from the International Terminal to the Domestic terminal is a must. Very confusing logistically and alot of security checks. Not much to offer by way of food and also forget about the gym.
    Report this review
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    What's nearby? / Directions

    What's nearby?
    • National Highway 8 – 1.5 Kms
      New Delhi Railway station – 15Kms
      DLF Cyber City – 8 Kms
      DLF Park Place - Kms
      Sahara Mall – 16 Kms
      Ambience Mall - 11 Kms
      Ifco chowk Metro Station -17 Kms
      Dwarka 21 sec - 10Kms
      Teen Murti Bhavan – Kms
      Sarojini Nagar Market –10 Kms
      India Gate- 14Kms
      Lodhi Garden -14km
      Qutub Minar – 14kmKms
      Connaught Place- 18Kms
      State Bank Of India -500mtrs
      Indira Gandhi International Airport-1km

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    Hotel Area: Indira Gandhi Int'l Airport

    Customers like this hotel for:
    Nearest transport:
    • I.G.I Airport Metro Station (0.4 Km / 5 min walk)
    Area recommended for:
    • business
    • restaurants
    • shopping
    Distance to airport:
    • Indira Gandhi International Airport (0.3 Km)
    • Safdarjung Airport (12.3 Km)
    Customer comments:
    • "Clean rooms" , "Friendly staff" , "Great location"
    Top attractions in the area:
    • Kingdom of Dreams (9.8 Km)
    Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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