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Recent customer comments

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based on 672 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.5
  • Location 8.6
  • Room Comfort/Standard 8.8
  • Staff Performance 8.7
  • Value for Money 7.8
  • Food/Dining 8.4

10 Sophie J.
United Kingdom
April 04, 2016
Absolutely loved our stay here. Staff are so friendly and helpful - nothing is too much trouble. Room was spacious and clean. Would definitely recommend!

2 Victor S.
United States of America
April 03, 2016
Their ability to take your money for no reason is
See above

8 Chiqui A.
March 31, 2016
Great hotel
Great location
Great pool area, best for kids. Room service took long but food was good.

7.3 Carol B.
March 27, 2016
A Memorable stay at the Shang
gym. pool. food.
It was comfortable and relaxing stay.

9 Rhoda E.
United States of America
March 27, 2016
The extra bed is a disgust
Pool, breakfast buffet , ambiance
I was disappointed with the extra bes that i paid for. It was just an attachmenr to the sofa

10 rene V.
United States of America
March 24, 2016
edsa shang rila always provides you with superb hospitality. in my opinion is the best hotel in manila

9.6 Russell R.
United States of America
March 21, 2016
Great stay at Shangrila. Dinner and breakfast at Heat was amazing!

9.6 Beth I.
March 15, 2016
The room was fantastic
The room beyond my expectation. Very roomy and classy. I would book here again.

10 valerie C.
March 17, 2016
Great value for money
Amenities (next to sm mall). Upgrade to suite. Food.
Got an upgrade to a suite with steam bath jacuzzi and executive study with fax. Room is huge. The only cons were mosquitos and traffic to get to business meetings. Google map can show a 15min trip away but in reality you may well take2-3 hours to get there.

10 scott J.
March 07, 2016
Best pool for kids in Manila
This is the best pool for kids in Manila plus it bonus for adult because of its 5 star in every way there is mall right across street with so many restaurants and shops the staff are amazing