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Πίσω σε πληροφ. ξενοδοχείου

Άριστο 8,5
αποτέλεσμα από 460 κριτικές

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Άριστο



από 460 κριτικές
  • Κατάσταση/καθαριότητα ξενοδοχείου: 8,7
  • Παροχές 7,5
  • Τοποθεσία 8,9
  • Άνεση/κατάσταση δωματίου: 8,5
  • Απόδοση προσωπικού: 8,6
  • Σχέση ποιότητας-τιμής: 8,7
  • Φαγητό/Δείπνο: 7,4

Allan L.
Φιλιππίνες
17 Νοεμβρίου 2015
poor customer service!!!!!
value for money, location, room comfort
not recommend to try to book to this hotel!!!!! poor customer service! me & my friends checked-in last november 11, 2015. during the check-in process, i already informed the guy staff (i forgot his name, lucky you) that the next day i will be checking-out early because i have 6am flight going to saigon & my friends will be checking-out by 12pm. i tried to ask him if i can have just a sandwich & water for my take-awa because i will be leaving 4:30am. i said to him if it is okay & if it is possible. if it is not, no worries. it will be acceptable if the guy just let me know in advance that they cannot provide me what i requested for but the worst thing is he promise & he make sure he will prepare for it. 4:30 am november 12, 2015, check-out. i went down to the receptionist. i know it is still early & the staffs were still sleeping & even yawn in front of me. i greeted them and ask them if my take-away breakfast is now ready. the staff guy (i'm pretty sure he is not the guy receptionist yesterday) tried to look for something in the kitchen and in the restaurant and got back to me said no breakfast too early. from that moment, i got mad already because i'm expecting for the take-away breakfast. so, i accepted no more take-away breakfast for me. i just asked for a bottle mineral water. the guy replied to me, money first and i need to pay for the water. i said i just need complimentary water but i think he cannot understand me at all. not to argue with the stupid guy staff of the hotel, i just turned my back and said i will be leaving the hotel and can please open the gate for me. they just open the gate and did not even bother to help me with my luggage at all. i just went outside by myself carrying my luggage! what a poor customer service from hanoi romance hotel! and i cannot consider your hotel as a 3-star ranking here in agoda! only 2-star!

Wang S.
Σιγκαπούρη
14 Νοεμβρίου 2015
Good service
Service. Speak English & helpfulness .
Customer service staff ie Lynn was responsive to my request . Efficient and reliable . Meet my needs.

charlotte A.
Ηνωμένο Βασίλειο
09 Νοεμβρίου 2015
Perfect location, clean, friendly staff
Location, friendly staff, clean room
The hotel is round the corner from the lake. Such a perfect location, surrounded by restaurants. The staff were all very smiley and helpful. We booked a Halong bay tour and a night train with the receptionist there Lyn. She was great and gave us an amazing deal and good advice. The rooms were very clean. We were amazed at how cheap this hotel was, and would stay again if we return to Hanoi. The breakfast was average, me and my partner were still happy and full up when we left though!

Chong C.
Μαλαισία
01 Νοεμβρίου 2015
Very good location hotel
Good location, clean and friendly staff
Air conditioning not cooling, told the reception about this but still the same. The location of the hotel it's very good, outside the hotel has one stall selling pho beef very nice, must try! Nearby the hotel also have another shop selling noodles, very nice and cheap also.

Joanne Y.
Ηνωμένο Βασίλειο
28 Οκτωβρίου 2015
Hanoi Romance - good choice
Great value for money, very friendly and helpful staff, nice rooms and food..
Very good

Darryl P.
Αυστραλία
27 Οκτωβρίου 2015
An easy stay
The front desk staff were terrific, very helpful and friendly. There was very little outside noise for a location in the heart of the old quarter. The bed was comfortable.
I had a relaxed time and everything was very smooth. A good choice if you want to be in a busy location and quite easy to find being just off Dinh Liet.

Tom N.
Νορβηγία
25 Οκτωβρίου 2015
Nice hotel in the middle of old quarter
Superb location. Very friendly staff. Nice size room
We rented a suite for eleven nights and were not disappointed. Room was always clean and AC worked good. No shortage of hot water. Breakfast among the better in Old Quarter. Would I come again? Most certainly if I got the chance to rent one of the two suites they have. Thumbs up from me.

CHEUK L.
Χονγκ Κονγκ
24 Οκτωβρίου 2015
Very nice
good place, good staff, cheaper
enjoy

Mildred L.
Μαλαισία
22 Οκτωβρίου 2015
Everything great
Friendly hotel staff, great location, cleanliness of room
Everything was great!

Phuc M.
Βιετνάμ
21 Οκτωβρίου 2015
A hidden gem
Location, value, cleanliness.
I and my girlfriend really enjoyed our stay in this hotel. Ta Hien street, Hoan Kiem lake, and all other places are within just 5 minutes walking. Very silent at night even it's at the center. A truly hidden gem.