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από 2797 κριτικές
  • Κατάσταση/καθαριότητα ξενοδοχείου: 7,6
  • Παροχές 7,1
  • Τοποθεσία 9,0
  • Άνεση/κατάσταση δωματίου: 7,9
  • Απόδοση προσωπικού: 7,5
  • Σχέση ποιότητας-τιμής: 7,9
  • Φαγητό/Δείπνο: 6,2

CARLOTA C.
Ηνωμένες Πολιτείες
23 Αυγούστου 2016
Better than the last
I came back to check out if things have changed, and things appeared fine (especially with the cordial, hospitable, accommodating staff of the dining areas, and one particular Front Desk staff (Gerard). Otherwise, the same lady manager (Ms. Lim); who continues not to present herself as customer-oriented (arrogantly presenting with a stern affect), sounded condescending to her staff as she ordered them around; totally disregarding that there still were guests that were having breakfast. She needs to attend Good Manners & Right Conduct (GMRC) 1-0-1. This caused some guests to leave the area. She has to understand that she represents the organization (that attempts to step up competitively to the demands of the burgeoning hotel industry in the Ortigas-Mandaluyong area. And she may need to treat her staff as members of her team, and not as "subordinates". The facilities were working well (except for the air conditioning on the common areas of the lobby, poor ventilation in the elevators, NO ROACHES this time, LOL!). Would I look forward to coming back? Maybe, only if after some improvement....it's just a WORK IN PROGRESS.

Rosalyn R.
Φιλιππίνες
23 Αυγούστου 2016
Location, Value for Money
Biggest upside: a few steps away from SM Megamall. Rooms have kitchenette and adequate space and clean beds. Value for money. No parking. Consider in your budget overnight parking rates in the area. Our oven, the faucets, some lights and knobs were not working well. Hot water in the shower goes away after a couple of minutes. Towels are clean but old, sometimes with holes. Generally old fixtures. Flat TV. Housekeeping takes a while but generally adequate in cleaning. Reception is a little slow. Staff are nice enough though. Elevators are old. But, all that being said, there is value for money. Recommended for people on a budget, with no cars, those who need to be near public transport and major roads and major malls.

Alfredo P.
Φιλιππίνες
22 Αυγούστου 2016
No Parking- really?
Parking was difficult to get by either in SM Megamall or Podium, or even the open space area. I and my 3- year old son arrived 130PM, but was able to get to the front office 330pm only because there was NO parking in the hotel or neighboring establishments. Just be fair-- tell your WOULD BE Guests that they don't have parking so that we won't bring our cars.

gerald K.
Γερμανία
21 Αυγούστου 2016
A thorughly enjoyable stay
The initial impression wasn't too good, I arrived near midnight and there were no towels in the room. After initially promising to bring them right up I got another call that I would have to wait till next morning. They kept that promise and even brought them earlier than promised, so this was a minor inconvenience. What I also did not feel comfortable about was that I was made to sign a disclaimer that I agree to my room to be searched at any time. Makes me wonder what sort of customers they get... But now to the good bits, all staff without exception were at least friendly or better, the view from the 40th floor was just awesome, and everything in the room worked as it should. I can't understand why other travellers complain about the speed of the elevators, in comparison to most elevators I have been in these are among the better ones. Upon checkout I was trying to get my boarding pass printed and when the receptionist was unable to print it the manager went out of his way to ensure I got my boarding pass as quickly as possible. And the internet in the room was always working perfectly! Definitely recommended, but there is still a little bit room for improvement, especially with this silly declaration. Had I been visiting for a different purpose and would I have planned on staying longer this declaration may well have been enough to look for another place.

Dan M.
Φιλιππίνες
21 Αυγούστου 2016
Wifi is slow. Some of the cleaning crew did not clean up our room well.

maria D.
Φιλιππίνες
19 Αυγούστου 2016
staff at the pool area were a bit annoying and rude
staff at the pool area were a bit annoying and rude, our room's AC automatically turns off that you have to pull the plug and back in for it to start working again, i think you should replace it.

KAREN J.
Μαλαισία
18 Αυγούστου 2016
Superb!
This hotel is best in terms of location, the only thing is that you have to wait for 2 hours for the room to be ready upon check in time. But overall, its value for money! We'll be coming back. 🤗

Ketch A.
Φιλιππίνες
17 Αυγούστου 2016
Worth it!
Guys, you may be one of the lucky clients that will be booked on this hotel! I mean, agoda offers the BEST rate for this hotel. Their published rate for the studio deluxe is almost Php 6,000, but you can get here in agoda for as low as Php 2,025 including taxes and service charge. Big savings for this great hotel. The staff are courteous and always smile. Reception area might not be enough to accommodate large volume of guests during check in and check out time which sometimes may lead to longer lines and waiting time. But hey! that will not be a big deal to you anymore because their service is quite excellent! Location is perfect since it is near to SM Megamall, St. Francis Square, Etc2x... Walking distance to MRT Ortigas Station also. The room is large and I was assigned at 27 floor! Though I was disappointed quite a bit because there are no available rooms that gives a nice view of the metro. :( But overall, I loved the place and I'm sure that everytime I will go to Manila, this hotel will be the first on my list... :)

marcellinnus A.
Μαλαισία
17 Αυγούστου 2016
great location, reasonable price
located in the heart of ortigas square, just across the street to go to MegaMall. reasonable price for location and facilities. clean room, bathroom and complete amenities. recommended

Maria F.
Φιλιππίνες
17 Αυγούστου 2016
Not going back
The bedsheets felt dirty and the mattress was too too soft. The pillows were flat and soft as well. The room layout did not make sense with the TV facing the kitchen with nowhere to sit. And there were no towels because there was a delay in their laundry delivery and the air conditioner dripped.