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Πίσω σε πληροφ. ξενοδοχείου

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Τύπος επιβάτη
Άριστο



από 726 κριτικές
  • Κατάσταση/καθαριότητα ξενοδοχείου: 8,2
  • Παροχές 7,4
  • Τοποθεσία 8,0
  • Άνεση/κατάσταση δωματίου: 8,2
  • Απόδοση προσωπικού: 8,4
  • Σχέση ποιότητας-τιμής: 8,5
  • Φαγητό/Δείπνο: 7,2

8 Rachel M.
Canada
21 Φεβρουαρίου 2016
Friendly staff
The staff were extremely helpful and lovely! Breakfast was standard and included so that was nice. Location was great, we were able to walk to everything. Our room though, was a bit strange. We had a window, but it looked onto the halway of the hotel and not outside. I found this a bit uncomfortable. The beds were also very hard, even compared to the hard bed standards you get used to in south east Asia budget hotels. The room was fairly clean, one of the 2 rooms we stayed in had a foot sized hole in the bed riser which was a bit off putting. Overall it was fine and the people were nice. If probably try somwhere new if I returned.

9 Barbara W.
Canada
18 Φεβρουαρίου 2016
Great hotel would definitely recommend to friends!
Friendliness of the staff, wonderful breakfast, everyone was so helpful.
It was wonderful. Can't find anything wrong with it. Only complaint - didn't have enough hot water for showers. They upgraded us when we arrived which was a nice surprise.

8 John P.
Hong Kong
07 Μαρτίου 2016
Very friendly and helpful staff
staff
Our staff was brief (only 1 night), but we were in and out of the hotel several times as we left our bags there whilst travelling around (Ha Long Bay, Sapa Hills). The staff were really excellent, and got us the package tours we wanted for a reasonable price.

9 Thi L.
Vietnam
13 Φεβρουαρίου 2016
Value for money
Friendly, clean, comfort

7,6 Nicola M.
United Kingdom
03 Φεβρουαρίου 2016
Enjoyable stay
Depending on what you are planning to do in Hanoi depends on the area you should stay in - do your research first. We was in a good location, but Hanoi is a very busy place there is little foot paths and most hotels are on busy roads! The rooms are clean and we had hot water. Staff are helpful and friendly

8,7 Alex P.
United States of America
07 Φεβρουαρίου 2016
Decent value hotel
Location, accommodating staff, free wifi
Decent stay for the money. Great location and staff were very friendly and helped us with all of our bookings and excursions. Free breakfast in the morning and free wifi (worked pretty well). Room and bathroom were clean but I had 2 issues: 1) bed was rock hard (as some other reviews commented) I like form mattresses but this felt like sleeping on concrete 2) bedding and towels were old and a bit ripped... Were clean but they could be replaced to freshen up the room Overall a decent stay for $16/night but I don't think this hotel is on par with other 3 star hotels. Seems more like a 2 star.

8,4 Christopher K.
United States of America
26 Ιανουαρίου 2016
Great cheap place
The staff were friendly and helpful. Great service. Clean, comfortable rooms. A good location. And extremely affordable for the experience. I will definitely stay again the next time I visit Hanoi.

9,2 DAMIAN C.
United Kingdom
27 Ιανουαρίου 2016
Great value, very friendly staff
Stayed 5 days and could have stayed longer. Great if you're looking for good value for money. Good location for seeing Hanoi.

8,4 Jerry W.
United States of America
25 Ιανουαρίου 2016
FRIENDLY STAFF
The Serenity is good value for the money. The staff is very friendly and helpful. I was given a free upgrade upon check in ! I also like the location because it is on a quiet street, just near the Dang Ha market.

8,3 Amandine H.
France
16 Ιανουαρίου 2016
Good personnel
Organization, clean , good location