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Recent customer comments

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Very good



based on 245 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.5
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for Money 7.7
  • Food/Dining 7.8
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frans W.
Netherlands
February 03, 2015
Excellent hotel
Location, service, shower
This hotel was chosen for its location close to train station. Free shuttle to airport, railroad station and nearby mall, but at limited times. Great place to stay with very good service and outstanding bathroom facilities.

Henri S.
Australia
January 15, 2015
Old and Tired Hotel
Staff, Pool
Stayed for a night after reading Agoda's users reviews about the great Indonesian breakfast the hotel offered. Brought guests from overseas and have been braging about the hotel's breakfast to them. We were disappointed with the hotel. The beds were springy, the hot water didn't work and breakfast was just okay. However, the staff were friendly, attentive and helpful. I mentioned to one of the staff about the springy bed and the hot water's problems. Within 10 minutes, another staff came to our rooms and tried to solve the problems.

Oscar I.
Indonesia
December 26, 2014
Everything was very nice
Location, cleanliness, tasty breakfast
Had a great stay. Room is clean, value for money, big, location near Tunjungan Plaza, and breakfast very tasty.

Yudianto T.
Indonesia
October 28, 2014
Very nostalgic environment ...
Music, Food & Location
Standard old Hotel ... but have memorable good food & music lounge

Meilian L.
Fiji
September 26, 2014
good
good location, good food and friendly staffs

Ros H.
Australia
September 13, 2014
Great Hotel
24 hour restaurant, fast check in and check out, well appointed
This is a great hotel with everything you could want plus good staff who offered excellent service. The only thing we found lacking was a room safe but as we were just staying overnight, this was not a problem. They offered a safety deposit place at the front desk though. We ate at the restaurant and the food was good - and the restaurant runs 24 hours.

Oscar I.
Indonesia
July 27, 2014
Clean, comfortable, attentive staff
Location, cleanliness, helpful and friendly staff
Don't be fooled by looks. Yes, this is an old hotel, but everything are very well maintained. Very clean, comfortable bed, 60 TV channel, staff always answer promptly to your needs. Location just a few blocks from Tunjungan Plaza. Breakfast surprisingly tasty. Just a suggestion for the management, maybe they can install some air freshener system in the lobby to give better impression. In short, a very satisfying stay.

Robyn H.
Australia
July 25, 2014
Adventure holiday
Room / clean with lots of extras and the staff and great pool and location
Excellent would recommend to all our family and friends in Australia You will not be sorry you stay here 10/10. Well done Elmi and the best pool

Robyn H.
Australia
July 22, 2014
I would give Elmi a 9 out of 10 Excellent hotel
Room staff pool everything One of the best hotels we have stayed in
Excellent Room old but very clean has ex bed pillows tub TV , cable Great huge pool Excellent reception staff You won't be sorry if you stay hete

Len L.
Australia
July 21, 2014
Great Swimming Pool
Friendly staff,food and swimming pool
Will be going back