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Emperor Hotel

51 Rua de Xangai, Macau City, Macau (Show on map)

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Area: Macau City Number of Rooms: 390
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
9608 reviews

Value for Money
7.5
Location
8.0
Staff Performance
7.2
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.3
Food/Dining
6.4
All reviews (9608)
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Dennis T. Families with older children Singapore, November 21, 2012
Beautiful hotel situated at a convenient location

Spacious and Well Furnished Rooms
8.7
The hotel is readily accessible and centrally located (it's located right across the StarWorld hotel and casino). The family suite is very well furnished and spacious. If accommodation is all you are looking for, this hotel provides good value for money. Having said that, do not expect anything beyond the basics - service is sorely lacking as it took a full hour for us to be checked in (we were advised a room was only available at 3pm when the check-in time had been clearly stipulated as 2pm). Although the hotel provides free shuttle bus services to the ferry terminal, we missed the bus despite we had informed the reception staff and waited at the hotel lobby 15 minutes before its scheduled arrival time. The reason was due to lack of communication and co-ordination between the hotel and bus driver/service provider. And when we tried to catch the moving shuttle bus we unfortunately lost our camera and photos that were stored in the memory card in the process.
Hotel Feature Tip: For ease of access to/from hotel and the HK-Macau Ferry Terminal, you are better off catching a free shuttle service from the Ferry Terminal to either StarWorld or Wynn as the buses from these two hotels/casinos have a far higher frequency. From Wynn/StarWorld, Rui de Xangai (the street on which Emperor Hotel is located) is just located across the main street.
Chia S. Couples Singapore, November 21, 2012
Good Location Hotel

Location, Location, Location
6.3
Right next to the Major casinos and near to the shopping district which makes location the prime selling point of this hotel.
Vitaya S. Families with older children Thailand, November 21, 2012
Close to the city

Close to shopping area,good service and clean room
8.3
Close to shopping area,good service and clean room
Chen S. Solo travelers Malaysia, November 20, 2012
Lovely hotel and great location.

Near to casinos and eateries.
6
Price a bit high. Service so so. Hotel difficult yo find and not popular. Asking around for firection nobody seemed to know where and how to get there.
Graham C. Groups Ireland, November 18, 2012
Great Location....but over priced

Great Location
6.7
had bookd non smoking room. on arrival they had only smoking rooms available. refused to be put into smoking room. they gave me free upgrade o solve the problem. however even with the upgrade, the room was still not good value for money. ok fair enough, it was a very busy week end in Macua with the Grand Prix so all hotels would have been charging higher than normal. great location. very friendly staff. house keeping very helpful with any requests.
Rosemariue M. Groups Philippines, November 18, 2012
nice hotel

nice hotel
7.7
the rooms were great but when we arrived, there was f3 race so the shuttle going to the hotel was not there in the station. we had to walk from the ferry station to the hotel and due to language issue, we had a hard time finding the hotel. good thing, a lot of filipinos were working there so we were able to find the hotel.
Chia S. Couples Singapore, November 15, 2012
Good Location Hotel

Location, Location, Location
6.3
Right next to the Major casinos and near to the shopping district which makes location the prime selling point of this hotel.
Wai K. Couples Singapore, November 15, 2012
Emperor Hotel

Nil
5
hotel rate is bit high even after crazy sale claim by agoda. staff not that friendly, room is ok nothing special. bell boy will not help you to carry lagguage and hire taxi. surrounding quite difficult to look for food specially small eatery, most of the time have to go to restuarant for meals, quite expensive.
Weng H. Families with young children Malaysia, November 15, 2012
Nice Hotel with good location

Good lcoation, nice room (family suite)
7.3
The hotel is located opposite Wynn Hotel, can watch the water music founder at night. And 10 mins walk to Lisboa Casino. The bus stop is just nearby where you can take & go to everywhere you like. The family suite is really good choice for a group of family. We never take any meal in hotel, there are many choices of food surrounding the hotel. But taxi driver in Macau is quite rude. Their driving skill is a bit ....Even we are not rushing time.
Chan Y. Business travelers Hong Kong, November 15, 2012
Good Location Hotel

Convenient, Good location, Not too small room
7
the hotel location is in the centre, where is convenient for food, casino, shopping and entertainment. the front desk staff service is good and professional. the room is regular size, not too small. but, the wall and bathroom is better to renovate. the food is fair, with not much choice. but there is no hotel shuttle bus to pick-up customer at the ferry terminal.
Nightlife Tip: Good location for entertainment

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Customer Reviews - Emperor Hotel, Macau

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