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Emperor Hotel

51 Rua de Xangai, Macau City, Macau (Show on map)

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Area: Macau City Number of Rooms: 390
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
9419 reviews

Value for Money
7.5
Location
8.0
Staff Performance
7.2
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.3
Food/Dining
6.4
All reviews (9419)
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Celyn H. Groups Singapore, October 14, 2012
Not exactly up to expectations, but accepatable

Clean
6.7
Okay location... but thought that living conditions would be better. Was not expecting to be living in a 3-star hotel despite the description. Hotel is a 10 mins drive away to the ferry terminal, instead of a 15 min walk as described.
Cheng W. Families with older children Malaysia, October 14, 2012
great location

location at the center of the city..walking distance to major casino
7.7
free shuttle bus from the ferry terminal to the hotel.
Ramesh T. Solo travelers Malaysia, October 13, 2012
Decent Hotel

None
6.3
Rooms are very dull and dark, need more lighting. I am a travelling professional, so work desk and chair is important. Hotel should provide these at a cost or free if they wish to.
Restaurant Tip: Service staff need to speak more english !!! Very few staff do and it was hard to communicate to find out simple things.
Ming L. Families with young children Malaysia, October 12, 2012
pleasant stay

great location, friendly staff
7.3
Pocholo N. Groups Philippines, October 9, 2012
Good Hotel

Good location but not so clean
7
Location is good, they have free shuttle service going to the port but not to the airport. Rooms were ok but not as clean. Housekeeping at any time of the day.
Sightseeing/Attractions Tip: Near other casinos and hotels... FREE WIFI!!! :)
Mun W. Couples Malaysia, October 7, 2012
Good location but verify little facilities

Located in the heart of town.
3.7
The room are quite standard but the beds are very hard. The bathroom need to renovate, mold were found surrounding the bath tub. Cleaniless need to be improved.
Travel tip: Taxi are limited in Macau. A lot of time you need to wait for very long to get a taxi.
Ng L. Solo travelers Malaysia, October 3, 2012
great location and comfortable stay

best features of the hotel
9.3
comfortable , big room suitable for 4- 6 person stay at family suite room . easy find the casino , food and many attractive show in casino . shuttle bus free to go ferry terminal and hotel.
Nightlife Tip: if want to gambling very easy to find a lot place hotel casino.
Kai C. Families with young children Hong Kong, October 2, 2012
Free baby bed was provided

Free baby bed was provided
7
"Extra bed" was requested and billed while reservation. However while check-in at the counter I was told a baby bed was free of charge and asked if I would add a single bed for one extra adult. We are a family with an 8-month-old infant. Certainly we don't need the extra bed for adult but the baby bed would be definitely for us. After contacting Agoda.com I was given refund of the extra adult bed. This hotel is a bit old and some where needs in-depth cleansing. Refrigerator was not cool enough for us to store baby food. Overall it is nice and enjoyable. Traffic was excellent.
Hotel Feature Tip: Free baby bed was provided. Free wifi was provided in the room too.
Manish S. Couples India, October 1, 2012
Good Hotel with big and rooms

Very near to all main Casinos and famous spots.
6.7
We had booked deluxe room but when we reached 1PM they told us only one deluxe room is available and that also will be cleaned first before check-in and this process will take 2 hours…. so they suggested us to pay more 100 HKD and move to executive room… we did same as we were tired. Only Chinese restaurant is available in hotel, internet speed is pathetic even with full signals. Other then this hotel is ok clean, situated at prime location.. walking distance from Lisboa, pharaoh Casionos. Free shuttle is available in every 30 minutes from Macau ferry terminal. You can choose this hotel if they are charging 300 to 400 HKD per night. Otherwise choose another hotel.
Wing C. Families with young children Hong Kong, October 1, 2012
smoky rooms

None
3
Smoky rooms even on non-smoking executive floor. Request for change of room met with cold and rude responses. Rooms are dated. Even the lobby smells bad and smoky. The executive room is similar to the deluxe room, and so it's not worth upgrading to the executive room. Very infrequent shuttle bus service between hotel and ferry pier. Would definitely pick another hotel next time.
Sightseeing/Attractions Tip: Better stay at another hotel closer to the tourist attractions.

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Customer Reviews - Emperor Hotel, Macau

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