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Emperor Hotel

51 Rua de Xangai, Macau City, Macau

Recent customer reviews

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Very good

7.3

based on
10551 reviews

5573 reviews in English

Value for Money
7.4
Location
8.0
Staff Performance
7.2
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.3
Food/Dining
6.4
All reviews (10551)
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Lai R. Families with young children Malaysia, April 13, 2013
Not a good timing to stay here

good location, good price, friendly staff
6.7
Good price at good location. However there is renovation going on and the noise is unbearable to me. The standard room is spacious and clean, but the family suite is horribly run down, especially the one located at 10th floor which we requested to change the room after we found out the air-con wasn't functioning. Hotel staffs are generally kind and helpful. I would suggest to add more personnel at check out counter during peak hour as we've been waited for 30 mins due to lack of resources.
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Peter W. Solo travelers Hong Kong, April 13, 2013
Comfortable surroundings, reonvations going on

Good locatioin, Comfortable
6.3
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Voon P. Couples Malaysia, April 11, 2013
Walking distance to Starworld, Wynn hotel

Comfortable bed, good location, near bus stop
6.7
Staffs consider friendly if your expectation not too high. Good location, walking distance to star world hotel which provide free shuttle bus to galaxy hotel. Bus stop is nearby, got direct bus to macau tower and other places. If got budget on stay can consider this hotel.
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Maricris T. Families with young children Philippines, April 11, 2013
Below average

Friendly staff, fast internet
4.3
Not that satisfactory. Rooms especially comfort rooms are not that clean. Considering we got a family room, the hotel environment is not really friendly for family especially for kids.
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Phuar Y. Couples Malaysia, April 10, 2013
Good Location

Location, Room, Food
7
Not too bad experience with the stay. There are food stalls within walking distance from the hotel. The room price is reasonable for a city hotel.
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Hian Z. Groups Malaysia, April 10, 2013
Comfortable and affordable

Comfort, price, location
8.3
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Khoo H. Groups Malaysia, April 10, 2013
Clean, great location & free wifi

Great location & free wifi
8
Room was clean and this hotel surrounding was casino and opposite was Wynn . Take cab From hotel to airport is 10 to 15 mins at HK59 . This hotel was provided free shuttle bus to & fro to ferry terminal. Staff was great and very helpful.
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Chan S. Groups Malaysia, April 9, 2013
Average and more to improve.

near to attractions, bus stop and supermarket which open 24 hours
7.3
The room is clean. However, the room we stay is family suite and there is only one bathroom. It is totally inconvenience and waste of time. The room description is one king size bed and two single beds. But the king size bed does not seem like bigger than queen size. Back to the first impression during check in, most of the guests are from China. Their staffs are not so friendly and their slang are strong with China mandarin. There do not have boy bell to help us take luggage from entrance and there rate it as 4 stars hotel. Last but not least, it is cheap but is impossible rate as 4 stars hotel.
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Kin F. Groups Malaysia, April 9, 2013
Nice Location

Localtion
7
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Khoo H. Groups Malaysia, April 8, 2013
Great location , free wifi &clean

Great location, clean & free wifi
8
This hotel provide free wifi for family roon and free shuttle bus to & fro ferry terminal for every half an hour. Opposite of this hotel was Wynn and surrounding here are casino. Housekeeping staff helpful and friendly. From hotel to Taipa by cab is about HK20 and to airport HK 59 and take about 15 mins. Overall I would say that the price that I pay is value for money.
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