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Emperor Hotel

51 Rua de Xangai, Macau City, Macau (Show on map)

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Area: Macau City Number of Rooms: 390
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
9507 reviews

Value for Money
7.5
Location
8.0
Staff Performance
7.2
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.3
Food/Dining
6.4
All reviews (9507)
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Alan L. Business travelers Singapore, May 25, 2014
Nice and cosy room

Fast room service
8.3
Great!
Andrew L. Families with older children Singapore, May 25, 2014
Easy access to free shuttle from nearby casinos

Centrally located, budget & friendly staff
6.7
Stay was comfortable and this is the second time I' here. We booked 5 rooms in total but apart from a little unpleasant encounter with a unfriendly duty manager. We booked a family room for four and asked for an extra door key but was turned down rudely by her. She claimed that each room is entitled to only 2 cards regardless of the size! However, a nice service staff later gave us an extra card. Because if no card, cannot even take lift back to room!That alone spoilt our stay. Then the air con in the family room was not functioning properly and they did not even bother to offer change of room. One great point is having free wifi in the rooms, as compared to previous year whereby I have to go down to lobby to get internet service.
Tan B. Families with older children Singapore, May 23, 2014
Good location , cut short our travelling time

location, comfortable bed with big room
9.3
good
Jintana K. Couples Thailand, May 23, 2014
good choice

lacation
7.3
Jeenarak D. Groups Thailand, May 22, 2014
Nice, easy to walk to any places

High speed internet, Good locations, Nice services
6.7
David O. Solo travelers United States of America, May 22, 2014
Great value for first class experience

Central location; superb service; attentive staff
10
This hotel has an excellent location on the Macau Peninsula. The service provided would be equivalent to many Five-Star hotels. The follow-up by the staff is outstanding. The staff really goes out of their way to ensure that any issues are resolved. One nice feature, the bed can be adjusted to your personal liking. Just make the request of housekeeping. The same with the pillows. They have several styles to choose from. The fast check-out on the business executive floor was a plus. Will definitely stay here again.
David O. Solo travelers United States of America, May 21, 2014
Great value with superior service!

Central location; Friendly, Attentive Staff, Large Room
9
This hotel is close to everything on the Macau Peninsula. Upon check-in, I had an issue with the bed as it was previously arranged for Chinese therapy; meaning the mattress and pillows were rock hard! Upon notification, the hotel manager made a supreme effort to transform the bed and change the pillows. Her follow-up was prompt! I slept with no issues. There is renovation going on although there was no disturbance in my room. Breakfast buffet was varied with Chinese and Western foods, including a large selection of fresh fruit. As with all Macau hotels, many working ladies were present in the lobby during the evening. The hotel staff manages this issue extremely well as there is no attempt at solicitation of the guests. The only negative was that for a luxury hotel, there was no shower curtain so the floor got extremely wet. Housekeeping immediately replaced the towels. Room was large and clean; wi-fi was surprisingly fast! Will definitely stay at this hotel again.
Wei Y. Couples Malaysia, May 20, 2014
clean and comfort hotel

clean ,comfortable and staff are friendly
8
nearby have many casino ,restaurant and minimart
Bayanjargal B. Couples Mongolia, May 20, 2014
city centre

near the casionos, attraction, food, shops
6
Lishi T. Groups Singapore, May 19, 2014
Nice hotel, good location

Walking distance to attractions Many food around the areas Easy access to public transport
7
Room is comfortable and location is good, walking distance to Senado square, many nearby casinos, easily accessible through public buses and shuttle buses from nearby major hotels.

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Customer Reviews - Emperor Hotel, Macau

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