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Emperor Hotel

51 Rua de Xangai, Macau City, Macau (Show on map)

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Area: Macau City Number of Rooms: 390
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
9546 reviews

Value for Money
7.5
Location
8.0
Staff Performance
7.2
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.3
Food/Dining
6.4
All reviews (9546)
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Oon S. Families with young children Malaysia, May 31, 2012
nice location and easy access to buy things

vety clean room,resonable room rates
5.7
very good service, polite front office personals,good breafast,easy to let the taxi driver know the place, very convenience to buy goods at nearby shops,24 hours shop nearby.security at the hotel is vety safe. luaggage leave at the hotel is very safe.shuttle to the ferry terminal is very puntual and driver is very nice to the guast
Shopping Tip: Shops nearby are open 24 hours
Lau T. Couples China, May 31, 2012
Very disappointed

Old hotel with limited service, none at all
4.3
Overall it was an extremely disappointing stay. Staff performance was very bad. We were unable to wake up for the normal check out time so we decided to extend the room for half day. At some point there were some misunderstandings about the price of the half-day extension and we were asking for explanation from the front desk manager. However, they insisted that the misunderstand was caused by us and it was our problem that we did not ask clearly about the price. But the problem was THEIR STAFF did not explain clearly about the price, we were so astonished that the manager would blame us and yell at us. Anyway, the hotel has a great location, just opposite the Star World Hotel and 15 minutes walk to the Lisboa. However, the executive room we stayed does not have any big difference when compared to the standard rooms. The mattress is a very hard one and the pillow is too thick and hard as well. But considering the price of the room, it is reasonable but unacceptable, at the end i had to sleep without the pillow. Cleanliness is horrible, we found an empty coca cola tin can under the bed and there were blood spots on the bed and the pillow (we have taken a photo on that) while the staff promised to change the bedsheet and pillow but at the end when we returned to the rooms they did not change anything.
Ching Y. Couples Hong Kong, May 30, 2012
Good decor.

Location of the hotel is very accessible.
8
The hotel has a modern good decor, and a very accessible location.
Geok E. Families with older children Malaysia, May 30, 2012
Lovely hotel

selling points
5.3
basicaly the hotel is ok, but just to highlight that why dont the hotel provide transportation? this will make more convinience for us to stay at this hotel.
Yau K. Couples Singapore, May 30, 2012
good for your money worth

Location good. Room sufficiently big. Bed comfortable, Service average.
8.3
Me and my wife stayed one night at the Hotel and found it very comfortable. The reception was efficient and when asked for an hour extension for late checkout, was given with a smile. Location was great and outside were many eataries and shopping outlets. Big casino were also nearby to entertain us. Highly recommended.
Nightlife Tip: Must take one of those free bus ride to the Casino to Taipa Island to see the lights and visit the major Casinos in that area.
Jasmine L. Families with older children Malaysia, May 30, 2012
Great Location

Clean and tidy
7.3
Good customer serve and helpful. Near to restaurants and accesible to tourism landmarks
Sightseeing/Attractions Tip: walking distance to star galaxy
Jasmine L. Families with older children Malaysia, May 29, 2012
great location and good customer service

convenient, clean and comfortable
8
enjoyable stay and good memories. Will stay again next time.
Sightseeing/Attractions Tip: This hotel is located in the centre of macau. The Wynns and Grand Lisboa are located just a walking distance from Emperor Hotel.
Liu S. Groups Singapore, May 29, 2012
Fantastic location and splendid room interiors

Very Spacious and Clean
7.7
Hotel has extremely friendly staff, and is in an excellent location, within vicinity of hotels and local street shops. The room is spacious, and is very clean.
Dominic T. Families with young children Malaysia, May 29, 2012
Great location with Casinos everywhere

Near to Ferry port
7.7
Hotel room was spacious, new & confortable. Near to restaurants & a lots of Casinos within walking distant. Shuttle bus was shared with others Hotels hence it's was packed & no choice have to hired a taxi. Hotel breakfast was ok but unlucky dined with few mainland travelers that are unhygenic.
Chet Y. Solo travelers United States of America, May 28, 2012
Nice hotel witherite daly services.

Close to Wynn for poker games
7.3
Very friendly staffs and remember my name. Very quiet environment no noise disturbance.

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Customer Reviews - Emperor Hotel, Macau

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