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Emperor Hotel

51 Rua de Xangai, Macau City, Macau (Show on map)

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Area: Macau City Number of Rooms: 390
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
9546 reviews

Value for Money
7.5
Location
8.0
Staff Performance
7.2
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.3
Food/Dining
6.4
All reviews (9546)
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Dulce N. Couples Philippines, December 18, 2010
Good location

hotel is near wynn. mgm and grand lisboa hotel
6.7
the hotel location is quite good. it is near the grand lisboa mgm,and wynn hotel if you want to do picture taking and play in casinos in those hotels. the chinese resto near the hotel offers good food as well. thus, staying in this hotel to have fun around it is a good idea. but to stay in the hotel itself to relax may not be a good one since bed and pillows are not that comfy and the hotel room smells old or something unoccupied for quite a long time.
Lin T. Families with older children Singapore, December 18, 2010
Great Location with not-so-great service

Location, Price, Restaurant
5.7
I had chosen the hotel for its reasonable pricing and booked 2 Executive room so that we have decent room space and services. However, the rooms turned out to be way below expectation. Bed sheets were stained, and caused itchiness during sleep. One of the rooms even had permanent Pesticide smell. I arrived early at 11am to check in and was told that we could get our room keys at 2.00pm. After 2.00pm, we were repeatedly told that the rooms were not cleaned yet and we would have to wait longer. Eventually, we got our room keys at near 4.30pm. With such a long wait by a huge crowd, there was only 1 long sofa that can take only about 6 people. Staff at the front desk showed no sign of apology and spoke to me like I owed her money. Location of the hotel is decent. If you're those who can walk for quite some time, Senado Square, Wynn Hotel, Sands Casino and Grand Lisboa are all within walking distance. Breakfast is provided for those who stayed at Executive Level. But i would advise to give it a miss if you have enough money with you. They provide only Coffee & Tea & Cold Hard Bread. There is also a Pink Shuttle Bus (shared with other hotels) that brings you to the Ferry Terminal (good place to transfer to other hotels) at half hourly interval.
Hotel Feature Tip: Try raising your voice to get attention and decent service. Apparently being soft spoken will result in long waiting time and bad service attitude. I had to muster my courage and shout at the hotel / restaurant staff for them to even realise that i was a customer.
Christopher S. Solo travelers Canada, December 18, 2010
Nice hotel

close by the gand lisboa, MGM and Wynn
7.3
I had a good stay at the Emperor and would stay there again.
Michael B. Solo travelers United States of America, December 18, 2010
Hotel with a Good Location

Rooms were big and comfortable.
6.7
My stay was good.....the location is excellent...you can walk to almost everywhere in downtown Macau. The Landmark hotel is right across the street.
Liu K. Solo travelers Taiwan, December 17, 2010
Convinent hotel which clsoe to center

good location
7
Overall is good, but i dont like people smoking everywhere in the hotel. Food is ok but not good as expected. Location is good which close to city center and walking distance to some attractive points.
Sawong R. Solo travelers Thailand, December 17, 2010
Location was good

Convenience location, room size was reasonable
8.3
good location & room was clean + reasonable. poor breakfast
Bag K. Couples Malaysia, December 16, 2010
Strategic location & nice room

Casino nearby / within walking distance
7
comfortable room and consider reasonble rate, room quite neat but slight noisy & internet quite slow than expected. one day trip toured around macau arrangement slightly disappointed as payment paid @ hotel counter and arrangement pick up at travel agent counter @ macau ferry terminal supposed the tour guide should pick us up 10.20am but we keep long waiting & somehow tour guide negligence to pick us up, main reason travel agent staff seems keep chatting with colleague though i keep asked him when tour guide going pick us up.
Ho H. Couples Hong Kong, December 16, 2010
Okay for one night.

Located at the town centre.
6.3
Emperor Hotel is located at the town centre. It is easily reachable by many bus routes and closed to the tourism spots like casino. However, the service of the hotel staff was not very good, not even as good as the ones in Mainland China. The deluxe room was pity small, especially the toilet. Overall, the hotel is okay for staying for one night.
Oswald C. Couples Malaysia, December 16, 2010
Great location. surrounded by casinos.

Location.
7
During my stay, I checked in at 12.30pm but asked to wait until 3.00pm before I can enter my room. They were servicing their elevator at 3pm, so I had to wait again another 20 minutes. The hotel provide shuttle bus to ferry terminal and major casino around Macau but it never on-time. Making my trip back to ferry terminal getting into trouble. I had to take taxi to the terminal.
Nightlife Tip: Suitable for casino player.
Liu X. Business travelers China, December 15, 2010
nice hotel, excellent service

service
8
i need to say that i have enjoy two nights here, nice room ,excellent service ,esp the convenient shop & tour. 3Q

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Customer Reviews - Emperor Hotel, Macau

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