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Empire Hotel Subang

Jalan SS16/1, Subang, Kuala Lumpur, Malaysia 47600

Recent customer reviews

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Very good

7.7

based on 2808 reviews

2497 reviews in English

Value for Money
7.5
Location
8.1
Staff Performance
7.8
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.8
Food/Dining
7.2
All reviews (2808)
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Mohamad S. Families with young children Singapore, December 28, 2015
4 star hotel with impeccable service

Food, Comfortable Stay & Shopping
7.3
Good location with ammeneties
Jeannie C. Solo travelers Singapore, December 27, 2015
Bad check in/out & vanity storage shortage remains

Room size, comfort, location
7
3rd stay in this hotel for the convenience of my personal trip agenda. Just as comfort of room, Fitness First and connecting mall accessibilities remains, so did the same complaints from previous stays. Check-in continues to be a mess and slow as there was no obvious queue, and no assistance rendered by the various staff in coats despite them pacing around the check-in lobby. Wonder what were they specifically looking out for to do, when help was definitely needed at the front desk. The front desk had only ONE staff during the check in/out peak hours of 12 - 2pm! The express key drop box for check-out that was available in my previous trips had also been removed, oblivious to the staff when approached for its location. The bathroom is still seriously lacking space to place even a small personal toiletries pouch and change of clothing. Can understand if nothing much can be done to the layout, but use some creative juice to add on something functional please. Feels like staying in a hostel common bathroom when you can only use a closed toilet seat bowl to place your necessities. The pillows are too flat and will need 2 for the head if you prefer some fluff.
Lau M. Business travelers Malaysia, December 27, 2015
Great Hotel for the stay

Shopping, Food, Locaation
8.7
Quite pleasant stay with comfortable room
Wong Y. Business travelers Singapore, December 27, 2015
Good location but Housekeeping needs improvement

Location, polite service staff, shopping
7.3
Everything is good except for: 1. Housekeeping which needs to be improved. 2. The lift is extremely slow 3. Parking validation is a hassle
Kamarudin R. Families with older children Malaysia, December 27, 2015
hotel price not worthy
6
Not enjoying myself.
Too W. Couples Malaysia, December 27, 2015
Won't go back second time

Location
5
Room's floor not clean, sticky when you walk on it. The plugs looks all loosen, didn't maintain it well.
Chiew C. Families with older children Malaysia, December 27, 2015
My stay at Empire Hotel Subang

Room size, cleanliness and staff perfornance
8.3
Great stay with good breakfast variety. Ample free parking lots. Good security. Only drawback are the slow lifts
Patrick S. Families with young children Singapore, December 27, 2015
Comfort away from home

Shopping, Food and Convenient
9
I like the decorations in the hotel lobby and in the room. Shopping mall is just below hence it was very convenient to my family throughout the stay. The wifi signal is strong too.
Ong M. Couples Malaysia, December 26, 2015
max feel

environment
10
good and exciting
Zuria A. Couples Malaysia, December 26, 2015
Great customer service

Room..customer service..easy access to the mall
9.7
Everything was excellent except for the elevators..both elevators have access from the basement parkings to the guest rooms which makes the waiting time longer..there were times that i had to wait for more than 10 minutes..it's worse when u have to go to the lobby which is located on level 2 to get your parking ticket validated and then u have to wait for the lift again to go down to the basement parking everytime u want to go out.. During the check out time..both elevators were out of service and we had to use the service lift which can only accomodate about 5 people at a time..it was totally a bad time to have the elevators serviced..
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