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based on 2810 reviews
  • Hotel Condition/Cleanliness 6.8
  • Facilities 5.9
  • Location 6.5
  • Room Comfort/Standard 7.0
  • Service 6.7
  • Value for Money 6.7
  • Food/Dining 6.3
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david Y. from United Kingdom
Couples
Stayed one night in July 2012
Short 10 minute drive from airport
Clean, modern, breakfast good
we used this hotel as an alternative one nighter to the hotel at the airport, which was full. I would not recommend the concord, which is also close by. The Empress is reasonably priced compared with on airport accommodation. There are a number of small shops surrounding it. The breakfast was good. No fridge in room.
Reviewed July 05, 2012

Saran N. from United States
Families with young children
Stayed one night in July 2012
Shabby Location Hotel was so so.....
Room Size for good for a family with four
I had problem with check-in as the room was not ready and they made us to sit in the lobby for an hour. I was not communicated that thee a check-in time and it's @ 2 PM Malaysian time and this has caused problem initially the hotel staff asked me to wait until 2 PM.
Reviewed July 05, 2012

Rina J. from Indonesia
Families with young children
Stayed one night in June 2012
Nice hotel
Quiet environment
Nice hotel and quiet environment. Far away from traffic and crowded. There are restaurants nearby easy to find. Room is spacious but air conditioning is too cold and cant turn it off cause its central powered. Breakfast is good and many variety.
Reviewed July 05, 2012

stanley L. from Australia
Couples
Stayed one night in June 2012
Ok hotel
Fairly close to the airport (comparatively), large rooms
The hotel is about RM60 by taxi with the night surcharge, 20 minutes away from the airport. The rooms are a bit dated but very big and with very high ceilings. Breakfast is nothing to write home about. The airport also provides shuttle to the airport at RM15 per person, it a good way if you don't want to call a taxi and wait. It leaves once an hour, though, which may be a drawback because there isn't much around the hotel to do.
Reviewed July 04, 2012

termsak S. from Thailand
Solo travelers
Stayed one night in January 2012
good location
good location, near the airport
it just near the airport, easy for transfer to airport.
Reviewed July 03, 2012

HENG T. from Malaysia
Groups
Stayed one night in June 2012
Good.
the hotel is clean
very convenient because it is close to lcct and klia. it takes about 15 min to go to the airport. the hotel is clean. the hotel also has the shuttle bus service. one thing i am not satisfied is we couldn't use the wifi in the room. this made me very inconvenient. anyway, the hotel still has two computers placed at lobby.
Reviewed July 03, 2012

GERMAINE N. from Singapore
Couples
Stayed one night in June 2012
Good spacious hotel
Near airport
A good deal. About twenty min bus ride from kl international airport . Situated behind a few coffee shops which are open for late night suppers. Staff were very friendly. Rooms are clean and spacious despite the old set up. Great breakfast buffet in the morning too!
Reviewed July 03, 2012

Richard R. from New Zealand
Families with older children
Stayed one night in June 2012
Friendly staff
Handy location by airport
Used to shower and change inbetween 2 long flights, very basic, would only recommend for this purpose.
Reviewed July 02, 2012

Meng J. from Malaysia
Couples
Stayed one night in June 2012
reasonable price and good location
breakfast
good breakfast, nice room and clean but a bit old. receptionist not so friendly. parking available. a very small swimming pool at the top of building.
Reviewed July 02, 2012

SALMAN A. from Saudi Arabia
Couples
Stayed one night in June 2012
good service with good smile
far location ,bad taxi services
good services good food bad location in side indstry area between the works bad taxi serveces with very expinsive while near airport
Reviewed July 02, 2012