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Excellent 8.6
Based on 264 reviews

Verified traveler reviews

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based on 264 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.6
  • Location 7.4
  • Room Comfort/Standard 9.3
  • Service 9.2
  • Value for Money 8.5
  • Food/Dining 7.9

Dan T.
United States
June 24, 2016
Had a great time
Great service, wonderful staff, big and very clean room. Would love to stay there again if we ever go to Kyoto in the future.

chieh-an K.
June 23, 2016
good atmosphere
yamasaki whisky good

Dragos M.
June 18, 2016
Excelent hotel
Excelent hotel, not so good location unless one knows about the shuttle bus! The shuttle bus connects to Karasuma Oike subway station which is perfect for both enjoying the city and to get to/from the railway station. We didn't know about the shuttle bus when we got to the hotel, so we had to walk about 15 minutes under heavy rain. The hotel staff was really nice to relief us from the burden of our luggage and also provide umbrellas once they saw us. The hotel is excelent, the staff knows great English, the room was big and with all the facilities one would expect from a 5 star hotel. Great value for the money I would say. Also worth to know that the hotel is close to the Kyoto Imperial Palace Gardens, which provide an excelent place for a morning jogging and also for a very relaxing walk at any time of day and weather.

Ho C.
Hong Kong
June 17, 2016
Good facilities and service
The rooms were large enough. Facilities were clean. However it is not close to metro station so we needed to rely on shuttle bus or taxi.

Hong Kong
June 13, 2016
good hotel
free parking, expensive breakfast 2970jp

Cynthia B.
United States
June 12, 2016
First Stay
Excellent hotel. Wonderful services. Great location.

feras D.
June 04, 2016

timothy G.
United States
May 30, 2016
Bad location
Everything is ok except the location

willy H.
May 27, 2016
Nice Room!
Quite surprise with the room, it was so spacious. Excellent staff, they very helpful and polite.

Prad K.
May 17, 2016
Very good service
Pros: +Staff are very well trained. Good service. +Hotel seemed to be newly renovated. +2 complimentary bottles of water are provided. Free internet. +Fair price. Cons: -Constant small noises. Even though the hotel was renovated, the building itself is old. You can hear stumping and noises from other rooms. -The location is slightly isolated.