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Recent customer comments

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Very good

based on 101 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.9
  • Location 8.1
  • Room Comfort/Standard 8.0
  • Staff Performance 7.7
  • Value for Money 8.0
  • Food/Dining 6.2

United Kingdom
March 09, 2016
Good place to stay, a bit let down by long queue a
Waited ages to check in as a new receptionist had quite a few customers. Why not have drop off box of people chequing out and a note to say the room deposit will be refunded in 5 to 10 days (as other hotels do), as this could reduce the huge waits as the place needs two people currently to deal with the volume of people. We checked in at about 3pm Monday and still big queue - what would it be like at 6pm Friday? I don't blame receptionist as they tried their best, but this is a huge place that needs a rethink in approach, in my opinion.

5.7 Trond I.
March 08, 2016
Price, location

4 Fong K.
United Kingdom
February 27, 2016
Staff told us that our booking has been cancelled when I checked in after a long flight and said that because they did not received funding from me (I booked through Agoda and had paid Agoda already). Only after some pushing and urging the staff then said our booking was OK. Many problem with our room: Five light bulbs have gone, one radiator not working, bath towel rail not working and the shower door was broken. .

7 Janis Z.
United Kingdom
March 02, 2016
cheap good clean

5.6 Nawaf A.
February 16, 2016
The building requires maintenance and the receptio
The location is good with many transport links nearby. unfortunately, we were disappointed with the following: Heating in the lounge not working Kitchen and living room had a strong smell of bacon on our arrival The bathroom has mould The water boiler (situated in the flat) was noisy

8.7 Edward F.
United Kingdom
January 18, 2016
Location, size, quality
Fantastic location great size perfect facilities for self catering if you wanted to entertain there, in all honesty you could live there, if you like city living you would love this.

8.3 Keith M.
December 30, 2015
Nice aparthotel.. Corridors need a little TLC
Location.. Size... Price

5.7 Louise U.
December 24, 2015
Sleepless stay
Location, location, location
Sleepless. Unfortunately the apartments aren't designed for a quiet, undisturbed stay, and because they are in such a good location the clientele were mainly party lovers that meant a continuous stream of people waking us up until about 4am each night! The first apartment had a few issues, washing machine not working, shower leaked, only 2 stove burners working & not a lot of hot water which might be ok for 1 or 2 nights but we asked to move as we'd booked in for a week. Granted we stayed the week before Christmas so might be a bit quieter at other times but I wouldn't risk it & will stay somewhere else next time in Manchester. Have to say the staff were very nice & helpful.

6 Varun K.
United Kingdom
December 06, 2015
Not value for money
Location, space in apartment
Terrible. Luckily it was for just one night. There were stains on the carpet, doors were creaky, uncomfortable bed, dishwasher not working, poorly designed taps, hot water runs out in 5 min. Worst of all was noises we could hear throughout the night, no idea what it was, could hear people moving about in other rooms & beds creaking! This hotel is definitely not 4 star standard. If you're looking for a comfortable stay this is not the place to go.

9 karen J.
United Kingdom
November 13, 2015
night of comfort
the price was exceptional as we got it last minute on a comparion site for a third of the original price. the view of the manchester city skyline at night was stunning plus the staff were very helpful
Everything was wonderful. We had a lovely time. The staff were pleasant and chatty. Somebody had pressed the wrong button on the lift which prevented its use but the problem was solved within 15mins. Would I stay here again....definitely