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2015
Very good 8.0
Based on 1138 reviews

Recent customer comments

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Very good



based on 1138 reviews
  • Cleanliness 8.1
  • Facilities 6.9
  • Location 9.5
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for money 7.4
  • Food/Dining 7.2
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GORDON B.
Malaysia
July 21, 2016
Nice
Nice

Alice C.
Singapore
July 21, 2016
Short stay
Happy with a stay of one day.

Ju N.
Malaysia
July 19, 2016
Perfect location, no luggage storage facility
We were headed to paris for a couple of days and asked to deposit our luggages as we will be returning to Cumberland but was informed they have no luggage storage facility after their renovation. If we need to store luggage, they will bring it to an external company and we were quoted 40pounds for a large cargo bag, and another 20pounds for a small cabin sized bag for a duration of 3 days. Had we known about this, we obviously would not have chosen this hotel. On a brighter note though, everything else was great. Room was clean, water, coffee and tea was well-stocked and replenished daily. Staff were friendly. There was tight security in the night (asked to scan our keycards before entering lift) which was great to know.

Atyah T.
Saudi Arabia
July 19, 2016
Long vacation
I stayed there for almost 9 days . People are nice but not enough to serve everyone . In the checking in time I had to wait 6 people to check in before me . The location is more than perfect

Sin T.
Singapore
July 17, 2016
Excellent location - otherwise characterless
Great to hop on the tube and walk straight to Oxford Street. It works, quite well. Otherwise, if you're looking for character and charm look elsewhere.

Sue W.
United Kingdom
July 13, 2016
Great stay with great room
Very pleasurable stay, staff were helpful, the food was amazing and the room was comfortable and spacious. I would definitely have an executive room again next time as the executive lounge is brilliant too.

Jacquelyn J.
Malaysia
July 13, 2016
Central location
The location is perfect - the hotel is within the shopping area and within 2 minutes walk to Marble Arch station. Hotel staff was very helpful, even willing to bring our luggage with us to the car rental shop

Sue B.
United Kingdom
July 11, 2016
We booked a delux room and it was quite basic but the location could not be better so that was our c
The staff were helpful and the first impression on entering the hotel was lovely. A lovely aroma too.

Amr M.
Egypt
July 09, 2016
Good location
It was my fourth stay and I still believe other than he perfect location there is nothing else that we can say extraordinary to claim that amount .. Every thing is satisfactory level with no extreme disappointing .. location , location and location is the key ..

Richard P.
United Kingdom
July 08, 2016
Clean and good location
Great location, single rooms are a bit small..but if you only have to sleep there it's not a problem. Very good free wifi


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