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Recent customer comments

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based on 800 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.1
  • Location 9.1
  • Room Comfort/Standard 8.6
  • Staff Performance 8.5
  • Value for Money 8.0
  • Food/Dining 7.5

5.6 Claudia P.
March 13, 2016
4. Night stay
Rooms are efficient, housekeeping undortunately not that clean

10 Rishelle G.
March 06, 2016
Incredible Stay!
View, Staff & Dining.

9.6 ken G.
March 16, 2016
Quality,a place to call home.
This wonderful, welcoming beacon just a footbridge stroll to the delights of Darling Harbour is a very good example of comfort,unpretentious decor,of staff who are great at relaxing you, are keen to please,and that is a great start.Our room was very comfortable, the king bed a sleep inducer, and the next morning buffet breakfast a variety stunner.....fantastic. Our short stay in Sydney was highlighted by this stopover.

10 Suzanne L.
February 28, 2016
All good
Great position and hotel I will be back

6.8 Crystal N.
Hong Kong
February 09, 2016
good hotel....staff service is yet to improve
I have reserved higher floor family suite with twin beds thru agoda. Hotel staff gave us lower floor single bed family suite. When we follow up on yhe wrong room, the staff gave us twin beds normal room with no refund of extra paid on famiy suite nor explaining inavailabiliy of twin beds for family suite. I am disappointed by their service. However, room servic n concierge team are very helpful and experience.

10 Patricia W.
United States of America
February 18, 2016

9.7 Emily M.
January 21, 2016
The outstanding customer service, excellent location and amazing room comfort.
The customer service offered at ParkRoyal Darling Harbour was absolutely outstanding. The staff ensured they went above and beyond to accommodate for all of our needs and were continually checking if there was anything they could do for us. The location was excellent, being only a short walk to Darling Harbour and shopping precincts with the ability to walk to Circular Quay if needed. At night, the street noise was minimal allowing for little disturbances and the bed was extremely comfortable making for a good nights sleep. The room was spacious and included all necessities for a short stay in Sydney. I would definitely recommend and I would return to ParkRoyal for another stay in the future.

9.3 Bruce W.
January 19, 2016
Feeling of appreciation
Staff Location and Service
The staff were very friendly and nothing was a problem for them. Location was great as was ease of access to facilities.

10 Kathryn H.
January 20, 2016
Excellent experience
Checkin, staff friendliness, location
It was great. Randolph was friendly, courteous, informative and anticipated our needs, offering umbrellas, advice on restaurants and directions. I would definitely recommend this establishment. We were a family of three adults and were given a room with two double beds.

7.3 Zong X.
January 20, 2016
Great location
location, location, location
not bad, but need to ask for tooth brush and slipper everyday and you have to ask for twice because the staff didn't notice there is couple in the room