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Amara Sanctuary Resort Sentosa

1 Larkhill Road, Sentosa, Singapur 099394

comentarios de clientes de agoda

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Bueno

7,5

basado en 3134 opiniones

1 opiniones en español

Calidad-precio
7,0
Ubicación
7,8
Atención del personal
7,7
Estado/limpieza del hotel
7,7
Comodidad en la habitación
7,9
Restauración
7,0
Todos los comentarios (3134)
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Alejandro F. Parejas Mexico, 9 de noviembre de 2011
Great location

Confortable hotel
8
Me gusto que estaba pequeño y la gente era muy amigable. Cerca de todo en Sentosa. ......…..............
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Nielsen C. Parejas Singapore, 28 de enero de 2016
Lousy presentation

Staffs are friendly.
5
Terrible, I stayed in a courtyard yard and somebody dumped a full trash bag of rubbish at my unit. Place looks rundown. Something I didn't expect from a luxury hotel stay. Luckily the friendly and good staffs made up for the shortfall.
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Nielsen C. Parejas Singapore, 28 de enero de 2016
Lousy presentation

Staffs are friendly.
5
Terrible, I stayed in a courtyard yard and somebody dumped a full trash bag of rubbish at my unit. Place looks rundown. Something I didn't expect from a luxury hotel stay. Luckily the friendly and good staffs made up for the shortfall.
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Xiaoli Z. De trabajo Thailand, 26 de enero de 2016
one of the worst experience with a 5 star hotel

location, scenery.
6
I booked a preferred room type and added early check in. when i tried to check in at 1230, the lady at the front desk told me i arrived too early. I pointed out my request for early check in. She just quoted regulations saying the check in time should be 3 PM regardless. so she did the paperwork but couldn't give me a key to the room. I wasnt happy as it meant that when I put in such requests it makes no difference at all. The lady didn't do nothing but kept telling me about 3pm and availability. Solutions to similar issues at some other 5 star hotels would be offering u free drinks at the bar or something to make u feel better. i was tired and hungry so I went to look for food. I called up agoda to tell them the special request system was flawed this way. The local rep was no help. but the supervisor from HK was very helpful and offered good solution. 250pm, i went back to get my key. surprise! a different lady at the front desk told me I was still too early and have to keep waiting. I asked her how much more time since I have been waiting since 12ish. she wouldn't say. I asked for manager and she was reluctant. Finally I got the manger. After another 15min, i was told they did not have the room type i booked. they would have to give me a different room type. I think that's why the first lady couldn't give me the key! only if she had told me that 3 hours ago! the alternative they offered was of the room type I didnt want. since I also couldn't get a refund, I had no choice but to top up about 50% more to get another room. I was finally able to go to my room about about 4pm. It was obvious the room cleaning was rushed. i just wanted to get over with the stay and move on. Kudos to the manager who really did listen to my problem and tried to help. however, His staffs were so disappointing. their service level was barely on par with some budget hotels.
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Jackeline G. Parejas Singapore, 18 de enero de 2016
Location is quiet, room is spacious and service wa

Location is quiet, room is spacious and service was good
10
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Gladys L. Parejas Singapore, 17 de enero de 2016
Staff with fantastic service, comfortable rooms

Staff service, friendliness, comfort
8,7
Celebrated my anniversary with my hubby. Got a complimentary upgrade by the staff! Really appreciate it. Wonderful suite with a comfortable bed n jacuzzi. Had dinner at the Thai restaurant and the food was wonderful. However when we visited the gym, the facilities open to hotel guests were very limited. And the trainers were not very friendly and helpful. When asking if we could utilise a certain equipment, the answer was just a straight no. With no explanations. But overall a lovely experience with Amara. Keep up the good work!
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Nor H. Familias (niños mayores) Singapore, 16 de enero de 2016
NICE AND PLEASANT HOTEL

GREAT STAFF, BIG ROOM WITH JACUZZI, WALKING DISTANCE TO SENTOSA ATTRACTION
8,3
FIRSTLY I WOULD LIKE TO THANK SAHIL(IF I DONT SPELL IT WRONGLY) FOR GREAT SERVICE AT THE RECEPTION. HE HAD UPGRADED OUR ROOM AS IT IS MY SISTER BIRTHDAY.HE ALSO HAD GONE EXTRA MILE BY TAKING US ON BUGGY RIDE TO OUR ROOM. ROOM IS HUGE AND WE HAD OUR PRIVATE JACUZZI. BIG KING SIZE BED AND THEY EVEN SEND US BIRTHDAY CAKE AT NIGHT. HOTEL IS NEAR IMBALA STATTION WHERE ALL ATTRACTION ARE IN SENTOSA. 10MINS WALK THO BUT IT IS OK TO EXERCISE ABIT LOL... IN THE MORNING WE EVEN RECEIVED NEWSPAPER FROM THE HOTEL AT OUR DOOR. OVERALL IT WAS A GREAT STAYCATION. PLUS THE STAFF WERE ALL VERY FRIENDLY, WILL SERVE YOU WITH SMILE. WILL COME BACK IF WE NEED ANYMORE STAYCATION IN FUTURE. GOOD JOB AMARA SANCTUARY AND THANK YOU FOR MAKING US FEEL AT HOME.
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Koh Y. Parejas Singapore, 15 de enero de 2016
So good that we extended our stay

Lush green surrounding, good staff, great value
9,3
We had an awesome time, enjoy it so much that we booked a 2nd night stay. The surrounding is green and very chill.
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Koh Y. Parejas Singapore, 14 de enero de 2016
An awesome stay

Lovely surrounding, good staff, comfortable room
9,3
We had an awesome time, enjoy it so much that we booked a 2nd night stay. The surrounding is green and very chill.
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Cindy K. Grupo Singapore, 10 de enero de 2016
Good

Room, environment, staff
6,7
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