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Información sobre Authentic Hanoi Hotel


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Acceso a Internet

  • Wi-Fi en zonas comunes
  • Wi-Fi gratis en las habitaciones


  • alquiler de bicicletas
  • Alquiler de vehículos
  • parking
  • servicio de aparcacoches
  • servicio de transporte
  • taxi
  • traslado al aeropuerto

Ocio, relax

  • bañera de hidromasaje
  • gimnasio
  • información turística

Comida, bebida y snacks

  • cafetería
  • restaurante(s)
  • servicio de habitaciones
  • Servicio de habitaciones [24h]

Servicios y comodidades

  • caja fuerte
  • cambio de divisas
  • limpieza diaria
  • portero
  • prensa
  • sala de TV
  • servicio de consejería
  • servicio de lavandería
  • taquillas
  • zona de fumadores

Servicios infantiles

  • habitaciones familiares
  • niñera/servicios infantiles


  • acceso para discapacitados
  • adaptado para silla de ruedas
  • ascensor
  • check-in [24h]
  • mascotas permitidas
  • Seguridad 24h
  • servicio de recepción 24h

Idiomas hablados

  • francés
  • inglés
  • japonés
  • vietnamita
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Información útil

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Comentarios recientes de clientes

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basado en 112 opiniones
  • Estado/limpieza del hotel 8,9
  • Servicios 7,4
  • Ubicación 8,8
  • Comodidad en la habitación 8,4
  • Servicios 8,7
  • Calidad-precio 8,1
  • Restauración 7,6
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miguel de España
Viaje en pareja
Habitación Deluxe - 2 camas individuales
2 noches en agosto de 2012
Hotel excelente y centrico
Estaba mu centrico al lado del lago , se podia ir al barrio viejo andando ,
El hotel era excelente , muebles y decoracion de diseño y muy actuales , un lujo de hotel El desayuno tipo bufette en el que te hacen huevos o tortilla si lo solicitas , Muy centrico p ara ir andando esta situado al lado del lago , o al barrio viejo que es donde esta el ambiente ya sea de noche o para ir a pasear.
Escrito el 10 octubre 2012


Goh de Singapur
Viaje en pareja
Deluxe con Vistas a la Ciudad
1 noche in octubre de 2016
Refurbished old hotel that's still pretty worth the Price
Rooms & toilet is huge. However the design of the shower area needs improvement. All the water starts flowing out of bath tub when you shower. Gym feels alittle claustrophobic, with the musty smell of the carpet. Service was around expected standard. breakfast spread can be better.
Escrito el 07 octubre 2016


Heejoo de Corea del Sur
Viajero de negocios
3 noches en mayo de 2016
clean and comfortable
good location and comfortable bedding. but no windows.
Escrito el 21 mayo 2016


Simon de Reino Unido
Viajero de negocios
Deluxe con Vistas a la Ciudad
2 noches en abril de 2016
Not top of their game in this highly competitive sector
First timers in Hanoi may be tempted to write glowing assessments of any one of these great Old Quarter hotels as each generally sets a high standard. As an experienced user of this class of hotel however, I am somewhat more critical as there are good and there are truly excellent hotels within this sector. Don't expect fantastic guest facilities in this sector however, these a glorified bed and breakfast inns so all you have for judgement is the standard of service, the standard of care, the standard of the room and presentation and choice of food. As I also like to be picked up and dropped off by the hotel at the airport, this service is also rolled up into the overall perception of the hotel "experience". Where I think this hotel needs to pull its socks up is in the inconsistency of guest relations / customer service. The front desk staff vary from suoper polite to downright indifference!! There is little proactive "niceness". You almost have to squeeze it out of the front desk. One time asking for directions to the restaurant area of town the receptionist simply walked off to attend to something more important I guess. Her colleague took over, was immensely polite but sent me immediately off in the wrong direction!! The room is really very good. No complaints. Nice big window well appointed bathroom, all the conveniences, slippers, toothpaste, shoe shine etc etc. Water temperature in the shower was disappointing however, each time failing to deliver a decent warm shower. Bed fine, AC fine, TV big flat screen ... really everything you need but I do like a hot shower and don't like to compromise. Breakfast was not great. Unless you are up at 7am, everything is allowed to go cold and nasty and staff are few and far between. To counter all that cold sad looking food I did get a nice fresh hot omelette within minutes of asking. Generally then the hotel was OK. The Hotel Limousine was however nightmarish... bearing in mind the going rate is $18 each way and I am norma
Escrito el 02 mayo 2016


Cheng de Singapur
Viajero de negocios
Habitación Deluxe - 2 camas individuales
2 noches en abril de 2015
Great Stay but Price a bit too high
Good BF, Bed and bath
1) Aircon start up too slow, take 10mins b4 feel the cold. 2) Find out Hotel Price is lower than Agoda price, US$80 Vs US$100
Escrito el 24 abril 2015


CK de Malasia
Viajero de negocios
Deluxe con Vistas a la Ciudad
1 noche in abril de 2015
Good location and excellent service
The check in is very fast, the staff served us ice tea whike waiting. The location is near to the old quater, nearby there are many eating places.
The check in is very fast, the staff served us ice tea whike waiting. The location is near to the old quater, nearby there are many eating places. With the help of the front desk staff, we managed to rent a motorbike. When we complained that it is faulty - the hotel staff help to contact the motorbike company to have it changed. There's anew Italian ice cream shop selling creep and various types of ice cream.
Escrito el 20 abril 2015


CK de Malasia
Viajero de negocios
Habitación Deluxe - 2 camas individuales
1 noche in abril de 2015
Nice Hotel and fast check in
Location, clean ,spaceious room and friendly staffs
Thelocationis very ideal for travellers who plan to visit Spa by bus because Sapa Express ticketing office is just director opposite the hotel. So I had my breakfast at 6:30am , than walk over at 7am-super convenience. Sapa Express is a better alternative than taking a Train to Sapa- cheaper and faster. We felt very safe throughout the journey which took about 5 hrs. We left at 7am, arrived at Sapa centre at around 12pm.
Escrito el 18 abril 2015


Thomas de Australia
Viaje en pareja
Habitación Deluxe - 2 camas individuales
1 noche in diciembre de 2014
Acceptable, but can do better in Hanoi for price
Old quarter location, close to lake, close to coffee shops
Elsewhere this might get a better review, but in Hanoi visitors are spoilt for choice and there are better options in this price range (we stayed overnight in Hanoi on 3 separate occasions, each time in 3 star hotels). The room and bathroom were clean, new and well appointed. The breakfast was buffet style and typical of the high standard at this price point in Hanoi. There just wasn't anything exceptional about the room or service like we experienced elsewhere. Unfortunately the bed was also extremely hard, so much so that it was difficult to sleep. I had also ticked airport transfer when making the booking and as per Agoda's advice had tried to contact the hotel to confirm. They didn't reply and I therefore assumed that there would be no transfer. Nonetheless we looked for a sign when we arrived, but didn't see any so we proceeded to the hotel on our own. After we checked in, the manager called us and made his displeasure very clear that we had not taken the airport transfer which he claimed had been waiting for us. We thought we resolved this by explaining that we neither saw anyone waiting for us nor received any reply to my attempt to confirm the transfer. However, at checkout he presented us with a bill for the transfer. It took too much persistence from us to get him to withdraw it. This left us with a bit of a bad vibe about the place, especially compared the the warm friendly service (and comfortable beds) we experienced elsewhere in Vietnam.
Escrito el 14 enero 2015


Chun de Malasia
Viajero de negocios
Premium 1 cama King con vistas
2 noches en septiembre de 2014
Hotel with a very good service
Service, polite and efficient
It is a affordable hotel for traveler. The service very good, even i can print my web check-in boarding pass at the computer room and collect from the lobby. The staff very nice, helpful and try to facilitate. The location hotel also not so far from the old street, within a walking distance. Beside the hotel is a halal restaurant which suitable for muslim friends.
Escrito el 24 noviembre 2014


Ronald de Australia
Viaje en pareja
Suite con Vistas al Lago
1 noche in julio de 2014
Hotel very average
We had a last minute booking due to a overnight tour cancellation. The suite we were in was not to the standard of our other hotel which was unfortunately booked out. This hotel had vacancies & it is because it needs to look to improve everything from the cleaning of rooms, breakfast room & staff attentivness.
Escrito el 22 julio 2014


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