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Fantástico



basado en 284 opiniones
  • Estado/limpieza del hotel 8,2
  • Servicios 8,2
  • Ubicación 8,9
  • Comodidad en la habitación 8,2
  • Atención del personal 9,0
  • Calidad-precio 8,8
  • Restauración 7,1

Mitchell F.
Canadá
16 agosto 2016
Excellent customer service!
I would stay here again just because the staff were beyond kind and helpful. We were given water and fruit upon arrival and on our last day while waiting to leave for the airport. The staff go above and beyond to make every customer comfortable and made us feel welcome. The rooms have a good working ac, a tv with many channels and bottled water was provided in the mint fridge. The bathroom separator was different but it didn't effect our stay at all, the hot water was hot! The location is excellent, a 5 minute walk to the lake and many food options. We really appreciated having excellent customer service when it didn't seem to exist anywhere else. Thank you!

Hanisha K.
Malasia
13 agosto 2016
Great stay!
Stayed here for 3 nights, great location- just a street away from Giang Cafe and the best bun cha in town! Staffs were friendly and helpful. Miss Su and Tom took care of us, arranging our trip to Halong Bay and Sa Pa at an affordable price (much cheaper than the rest in the same exact tour). We even got our room upgraded on the last night. Amazing experience :)

seungbum L.
Camboya
05 agosto 2016
Good for limited budget
Good value and warm welcoming

CHI Y.
Hong Kong
16 julio 2016
Locstion
Facilities are old. Location is good.

Audrey M.
Estados Unidos
10 julio 2016
Great hotel
Great location, clean facilities, amazing staff. Especially want to thank Lisa for helping us arrange transportation! THANK YOU!

Davina K.
Singapur
14 junio 2016
Small hotel but a mighty group of amazing people!
A simple yet wonderful experience with B&B Hanoi Hotel! I wanted to know more about Sapa trekking tour and decided to whatsapp the number provided at their website. Response from Lisa was real quick and she had provided me much information. Other than that, our whole Hanoi trip was arranged so well and I'll say, totally hassle-free! Tour package: From airport transfer, staff who went to train station with us and making sure we went to the correct cabin(appreciate this so much!), someone who pick us up to & from Lao Cai train station (Sapa), it was arranged well! This had prevent us from being scammed by their local taxi (they are aggressive when they see tourists). Also, we had booked Halong Bay tour with them at such a last minute. We arrived back to Hanoi form Sapa at 7am and the staff had helped us make a quick reservation for Halong Bay tour which was going off at 8.30z They provide us a room to have a quick shower and prepared us breakfast before we left for the next tour. Room: So much worth for the price! The reception may looks simple but the room is clean and facilities do not lose to other hotels. I'll recommend to book the bigger room. :) Thank you for B&B Hanoi hotel for ensuring we had a comfort stay at Hanoi - everything went so smoothly! 1 more thing to highlight, every single staff there really makes an extra mile for their service. Their smiles and warm welcome always bring a smile to us and other guests. :) Definitely will come back to them if we travels to Hanoi again!

Nadine S.
Singapur
01 junio 2016
Great deal for clean rooms at good location
Pretty basic place to stay at, but it's clean and comfortable. Staff were very warm and friendly, helping us with directions, storing our bags safely, arranging transportation and suggestions with tours. Breakfast was so-so. Location is good. Very value-for-money~

See G.
Malasia
08 mayo 2016
Value for money, budget hotel
We arrived at the hotel about 4am after taking the night bus from sapa. We were very thankful that the staff (whom we rudely woke up) opened up for us, to take a rest at the hotel. :D We were upgraded from standard room to deluxe room which was bigger. However, the cons is that it does face the road and it can get a bit noisy. but can't fault the hotel, as this is the same to any other hotels in the old quarter with rooms facing the road. it's hanoi, and honking sound is rather familiar. the room was clean, ready for use. might seem abit (just a tiny bit) old but nothing that will make you uncomfortable. Worth coming here again.

Jonas L.
Suiza
07 mayo 2016
Nice
Very friendly staff, clean rooms..

David B.
Estados Unidos
07 mayo 2016
Excellent service! Great value all around. Stay here if you can.
The service was the best we've ever had and this is one of the cheapest hotels we've stayed at. Great experience here, and breakfast was delicious too.