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Costabella Tropical Beach Hotel

Buyong, Mactan Island, Mactán, Isla de Mactán, Filipinas 6015

comentarios de clientes de agoda

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Muy Bueno

7,6

basado en 1305 opiniones

3 opiniones en español

Calidad-precio
7,3
Ubicación
6,8
Atención del personal
7,8
Estado/limpieza del hotel
7,9
Comodidad en la habitación
8,0
Restauración
7,6
Todos los comentarios (1305)
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Juan M. Parejas Argentina, 8 de abril de 2015
Muy Mala Experiencia
3,3
Mi experiencia en el hotel Costabella fue para el olvido. De hecho, a menos de 24 hs de haber realizado el check in decidimos mudarnos a otro Hotel. Paso a detallar los distintos problemas por los cuáles decidimos hacer el cambio: - Playa: la misma está entre dos escolleras hechas por el hotel provocando que la vista sea muy fea y que en los días de baja marea, no haya agua en la Playa... literalmente te quedas sin mar. - El hotel está lleno de chicos... parece un club. Si buscas tranquilidad, Costabella no es el lugar. - Habitación: El baño estaba lleno de hormigas. - Trato del Gerente: cuando le planteamos los problemas sucedidos nos dijo que no podían devolvernos ni siquiera una noche de las cuatro pagas. Tan mala fue la experiencia que pese a perder plata nos fuimos igual.
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Juan R. Solo Spain, 26 de agosto de 2012
Hotel encantador y servicio cordial, Excelente ubi

Hotel encantador y servicio cordial, Excelente ubicación,
6
Hotel encantador y servicio cordial, Excelente ubicación
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Michael J. Familias (niños pequeños) United Kingdom, 2 de febrero de 2016
Great friendly resort

Staff, facilities,welcoming hotel
9
Have stayed at the Costabella, many times over the last few years. Always great service and warm welcoming atmosphere. Will always come back to stay here whenever in the area.
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Mark D. Parejas Philippines, 17 de enero de 2016
perfect resort

Location, Beach, crowd
9,3
We went here during Sinulog weekend and I thought that it's going to be crowded but to my surprise the number of people that were there were just right amount.. The beach was nice but you have to check the schedule of low tides and high tides to enjoy it.
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Scott G. Familias (niños mayores) Philippines, 13 de enero de 2016
Vacation 216

Staff courtesy and helpfulness. Dining-food was excellent! Room comfort and great airconditioning!
9,3
It was great! My 4th time staying there.
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Aisa J. Familias (niños pequeños) Philippines, 8 de enero de 2016
Great service, ambiance and food

The staff were very helpful and friendly. Buffet breakfast was delicious, lots of choices.
9
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Stacey S. Familias (niños mayores) Australia, 2 de enero de 2016
Memorable

Friendly staff, great views, nice room
8,7
We had a great time.
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Vanessa H. Parejas Malaysia, 31 de diciembre de 2015
Satisfaction guaranteed

Service, cleanliness & food
9,3
It was awesome, the view from my room at 7th floor was magnificent!
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Frank J. Parejas Germany, 30 de diciembre de 2015
Tricked into Non-Smoking
7
We requested during the booking via Agoda a Smoking Room On arrival the Hotel Staff informed us that they do NOT have smoking rooms. Acceptable as all rooms have balcony. However, the staff informed us, smoking on balconies, beach, outdoor pool-bar, any out door area is prohibited. If fail to comply i would be penalized by the hotel 2500 Peso per incident. They have a single designated smoking area but its just not holiday... They told me that they will not refund the money and told me that in June 2015 the government has established a non smoking law. I had to obey and smoked only in the designated nice smoking area, far away from anything. Distance to the pool about 80, room, beach 180 meter. Too much hassle to enjoy the stay. The next day we went to the White Sands Resort which is about 2 Km distance to the Costabella. A similar hotel, perhaps not as nice as the Costabella. White Sands allows to smoke in Smoking rooms, balconies, beach, open areas of their poolside bar and at rooftop bar (very nice, good food). It seems that i was lied too by Costabella's hotel staff and just had to follow their rules. Once paid there is no refund. I recommend to all smoker to book at White Sands. Nice enough, cheaper, smoker and non-smoker are separated but not imprisoned and last, i have not been lied to by the staff. Costabella breakfast is SUB-standart. Its a cheap mass-feeding (as you paid your room with breakfast already). The ala-card menu is pricy but delicious.
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Ronald P. Parejas Austria, 27 de diciembre de 2015
average

bed, hotel staff,
6,7
we had to be transfered after check in. No problem. Room was almost the same. Wifi dont work in room. Also outside poor. In lobby/restaurant ok. BF buffet not the best, but not the worst either.
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