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Grand Mercure Singapore Roxy

50 East Coast Road Roxy Square Marine Parade Road, Costa Este, Singapur 428769

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Muy Bueno

7,8

basado en 294 opiniones

1 opiniones en español

Calidad-precio
7,6
Ubicación
7,8
Atención del personal
8,0
Estado/limpieza del hotel
8,2
Comodidad en la habitación
8,1
Restauración
7,1
Familias (niños pequeños) (294)
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King L. Familias (niños pequeños) Singapore, 31 de diciembre de 2015
Hotel at the east coast

lots of eatries, convenient to get around, clean
7,3
Easy to get around with taxi and bus services. Lots of eatries near the hotel.
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Geoffrey L. Familias (niños pequeños) Malaysia, 29 de diciembre de 2015
DEFINITELY MORE THAN RATING 7.7

OVERALL CLEANLINESS, ROOM SPACE, QUIETNESS
9,3
This hotel was the best hotel I ever stayed in Singapore so far. Very very impressed. Four big lifts accommodate all passengers up and down. Very spaces room. Clean environment. Very helpful staff.
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Suhaimi K. Familias (niños pequeños) Singapore, 24 de diciembre de 2015
Fuss free

Value and location
8,3
Short and sweet.
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Han S. Familias (niños pequeños) Singapore, 18 de diciembre de 2015
Convenient Business & Leisure Hotel
6,3
NA
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Song E. Familias (niños pequeños) Malaysia, 13 de diciembre de 2015
Grand Mercure Singapore Roxi
2
Very bad service
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Choon H. Familias (niños pequeños) Malaysia, 9 de noviembre de 2015
Comfortable stay, good service, big room, location

Big room, convenient location, good services
8
Everything was fine, big room, good staff service, good shuttle bus service, convenient location, I extended our stay partly due to the hotel's quality. The king size bed didn't really look like a king size though, perhaps king size bed in Singapore is smaller?
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Kim G. Familias (niños pequeños) Australia, 7 de noviembre de 2015
Could be better.

Nice area, pool area shaded so not to hot and friendly staff.
6,3
The rooms are not badly appointed and are reasonably sized for Singapore. The staff are friendly and courteous when dealing with you. The main problem was check-in and check out times. Arrived for check-in a little early so after check-in, which took 20 minutes, went for a walk while waiting for the room to be ready. Came back close to two hours later and the room still wasn't ready. Receptionist was a pleasant girl but then offered a lower class room than I had booked and paid for. So we had to wait another 30 mins before the room was ready. The other issue was nobody assisted me with my families luggage upon arrival. There were two concierge staff standing just inside the door when I had to carry the cases in and load onto a trolley myself then ask them to help. They have a laundromat in the hotel which was a big plus. Upon check-out it took quite sometime again. Even though it wasn't that busy. The one glowing redeeming feature was that when I booked this hotel I made a mistake on the dates, management allowed a change to the dates at no extra charge so that is a big thank you.
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Francis W. Familias (niños pequeños) Malaysia, 6 de noviembre de 2015
Great

Comfort
10
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Hadi C. Familias (niños pequeños) Indonesia, 29 de septiembre de 2015
Consistent Comfort

Location, room size and helpful staff
8,7
Our stay was perfect at the beginning. Howver what annoys us the most was about the aircon that was not cold. Also there was electrical problem that we couldnt charge our phone at some point. The worst was during check out. I was made to wait on the same queue as checking in guests when all I have to do is drop the keys. Wasted precious 20min which halved our time spent in changi airport where we couldve shopped leisurely instead of being rushed for departure. Pointed the inefficiency out to staff but received no response. What a disappointment at the end of our stay.
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Darren B. Familias (niños pequeños) New Zealand, 20 de septiembre de 2015
Good location

Staff
6,7
Good times. Bit busy at breakfast but it was the F1 weekend! Easy to get anywhere by taxi.
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