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Grand Plaza Hotel

1024 Pale San Vitores Road, Bahía Tumon, Guam 96913

comentarios de clientes de agoda

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Satisfactorio

6,5

basado en 208 opiniones

0 opiniones en español

Calidad-precio
7,0
Ubicación
8,0
Atención del personal
6,4
Estado/limpieza del hotel
5,9
Comodidad en la habitación
6,6
Restauración
5,3
Todos los comentarios (208)
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Jennifer S. Familias (niños pequeños) Philippines, 8 de mayo de 2016
Excellent :-)
6
Great staff, location and room is very nice and clean.
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Soon K. Solo South Korea, 30 de abril de 2016
double payment
3,7
I asked my daughter book the hotel fo rme as a direct face to face payment at the hotel. Stay was good, and I have payed USD$83.25 at the tile of check out on March 30, 2016. But the hotel dealt me "no show" and withdrawl USD$83.25 from daughter's account.
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Johnny T. Solo Philippines, 29 de marzo de 2016
Am i in HOTEL IMPOSSIBLE? The reality one?
3,7
The good. the location is great. Few steps from the BUS STOP. Staffs are mostly Filipino so we speak the smae language so very comfortable and we got a very good service. The Bad. Wifi is unbelievably slow thank god Phone is not working., TV are kind a old. the bath tub is nice but made of platics so i dont know if it can cary me. The Ugly i cant believe aircon is so warm was not able to sleep. The water on water closet is leaking. hence it flooded our room so we got to change but the bathroom is quite awful.
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Kennedy R. Solo Micronesia, 18 de marzo de 2016
one night stay

room is clean, bed, beddings, pillows are comfortable, value for money is appreciated
9,7
it's a nice one night stay!
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Ismael D. De trabajo United States of America, 13 de febrero de 2016
Good for the price.
6,7
Manager was kind and very helpful. Chinese themed hotel.
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Elsie W. Parejas Hong Kong, 21 de agosto de 2015
Good budget hotel

Staff location budget
7,7
Great staff
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Maribeth A. Solo United States of America, 14 de mayo de 2015
nice hotel for the value of the money

location, staff, price
8,3
It was great..customer service was excellent. Great location
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Lucille M. Familias (niños mayores) Philippines, 10 de mayo de 2015
good location but very poor staff performance

Location
3,3
The only good thing about this hotel is its location. Other than that, I do not suggest staying here. The pillows were so THIN (like a board), the air-conditioning was bad and the housekeeping staff was not helpful at all. I also notice that the housekeeping staff do not clean the bathrooms (especially the drainage) during my entire week of stay, nor do they wash the glasses that were used for drinking water. At some point, when i complained about the air-conditioning in our room, they transferred me to a new room--but not with a better aircon. While I was transferring our staff, the housekeeping personnel did not offer to help at all (or to just even hold the door open for us).
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Ma C. Familias (niños pequeños) Philippines, 2 de abril de 2015
Guam plaza hotel

Helpful staff, spacious room, abc store beside it
8,7
We had the family room. The set up was great and there were two bathrooms. It was very convinient
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Marlyn W. De trabajo United States of America, 21 de marzo de 2015
The room smell like mold.

Location
3,7
Ok
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