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Innotel

11 Penang Lane, Calle Orchard, Singapur 238485 (Ver mapa)

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Área: Calle Orchard Número de habitaciones: 70
Wifi gratuito

comentarios de clientes de agoda

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Muy Bueno
Calidad-precio
7,6
Ubicación
8,8
Atención del personal
8,1
Estado/limpieza del hotel
8,7
Comodidad en la habitación
8,5
Restauración
6,4
Grupo (167)
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Anocha R. Grupo Thailand, 9 de agosto de 2015
They forced us to stay on smoking floor!!

Location
2,7
I booked Innotel via Agoda for a non-smoking room. I checked a check-box for non-smoking room and also wrote a request in text box that we need non-smoking room and we would arrive very late around 1am. When we arrived, a not-good-gesture bell boy came to great us with strong accent and some unkind gesture such as weird attempt in not allowing us to use hotel toilet on the ground floor. A hotel staff put us on 3rd floor which is smoking floor without asking our agreement. After we realized that we got on smoking floor I tried to call her again telling that we can't sleep in that room because my mom have problem with the smell. It would be a very big problem to us. The staff said that she can't do anything for us because all rooms are fully occupied. We had to wait until tomorrow morning she said. But we insisted that we can't sleep anyway for 6 hours until time she said we will get the room. She didn't apologize but said she can't do anything. (Is this what 4 star hotel staff says to customer? I don't think so) Then I truly asked for help. She sent the rude bell boy to spray air refresher for us. You know, it couldn't help at all. It's a room on smoking floor. The smell is in every corners of furnitures in the room. The worst is we still get headache and allergy until monday moring. No any formal apologize at all! They think it was not thier fault. She tried to explain to me that the hotel is fully booked. I told her that it actually is over booked. That's why she had to put us on somking floor which is not an excute at all. They sold rooms without checking customer request I would say. And the most important thing is it ruined our Singapore trip coz we are sleepless and too weak to follow the plan we have made for Singapore national weekend!! It is the worst hotel experience I ever had! Don't stay Innotel!!
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Hong Y. Grupo Malaysia, 19 de julio de 2015
Nice Hotel, Friendly Staff, Not Perfect Location.

Clean, Complimentary drinks and internet, super friendly staff
8
overall was okay
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Ikuko S. Grupo Japan, 4 de mayo de 2015
Quite good

Very near from MRT station, security and nice bar..
8
Only one thins I want to make a comment, if another chair and table provide would have been great..I was wondering the reason why only one chair installed in the double room.
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Anh N. Grupo Vietnam, 27 de febrero de 2015
Group tour

Good location, near MRT, Wifi free
8,7
Staff friendly, room very clean, wife free, mini bar free too, I will come back next trip
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Derek W. Grupo Brunei Darussalam, 24 de septiembre de 2014
Convenient location

Location, staff, cleanliness
7,3
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Yue C. Grupo China, 12 de agosto de 2014
Super nice

location, environment, crew
8
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Yue C. Grupo China, 11 de agosto de 2014
Super nice

location, environment, crew
8
Super nice!!!!
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Cheah C. Grupo Malaysia, 2 de agosto de 2014
Pricey for standard 3*

Cleanliness, location& staff
6
Only few good factors to rebook again,Location convenience was good as across was Plaza Singapura and MRT main exchange .. Room Environment was clean ,but thin walls - easy to hear neighbors noise - checkin late and early price paid for hotel disappointed in No amenities , no gym ,pool no restaurant , only small bar snack dining cafe ..
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Rudi S. Grupo Indonesia, 9 de julio de 2014
Enjoable to Stay in this Small Hotel

Close to Plaza Singapura and Transport
10
Nice and Enjoyable
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Virawat D. Grupo Thailand, 1 de julio de 2014
Very convenient

Close to MRT // Friendly staff // Convenient location
8,7
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