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Curtis V.
Solo
Canada,
3 de febrero de 2015
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Friendly staff, good location
9,3
The people at the Kangaroo Hostel are very friendly, the food is good, and it is located in the old quarter about a 10 minute walk north of Hoan Kiem Lake. The room was comfortable. The shower drain was slow, yet, overall, very good value for money.
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Soon Y.
Grupo
Malaysia,
6 de enero de 2015
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A great stay
Great location, Value for money, Friendly staffs
9,7
i've got a private triple room. It's run by a family (I guess?), cheap, centrally located in the heart of Hanoi city. Dong Xuan market is just behind the street.
We requested airport transfer through agoda.com but the hostel was not notified about this. So we had to take cab to the hostel. However the staffs are very friendly and helpful. They will try their best to serve us the best. A very pleasant stay.
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Penn E.
Parejas
Malaysia,
3 de enero de 2015
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Small but cosy
Location, size of the room, comfort
8,3
It was actually quite good except that we have to climb the stairs but we still liked it though.
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Lucy D.
Parejas
United Kingdom,
9 de noviembre de 2014
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Great Hostel
Very helpful and friendly staff, comfy beds, great value for money
9
We had 3 great stays at this hostel. We left our big bags here as we travelled to Cat Ba and Bac Ha. Each time the staff were very helpful and welcoming. They have great tours on offer and helped with our onward travel. The hostel is clean and if you get a back room it is also very quiet. Thank you Kangaroo
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Kim V.
Parejas
Netherlands,
14 de octubre de 2014
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Nice and comfy
Friendly staff, big nice room, comfy beds
8,7
Kangaroo hostel (more a hotel than a hostel) is a really nice place. We stayed here for only one night but the staff was very helpful and not pushy. Make sure you get a -02 room; those are the ones with a balcony and are way nicer than the rooms at the back of the hotel.
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Nguyen T.
Solo
Vietnam,
13 de julio de 2014
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I booked one night for 1 person but they got me the highest floor without lift, so i felt a lil bit tired to get up there.
I forgot to take invoice so i called to ask but they did not really willing to give me my room invoice.
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An T.
Solo
Vietnam,
20 de junio de 2014
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Not a good time
Good position, cheap, nice staff
5,3
The hostel is quite small and narrow. The checkin progess was quick, even though I booked via Agoda in the late evening at the same day. I said "whichever room is okay", and they gave me the room on... the highest floor, with no elevator. The hostel has one room each floor, and my 4th floor rooms is actually as high as a 8th or 9th floor.
This is really a pain, I'm not sure whether I was so easy on them, or this is the way it works when I booked via Agoda. I heard that hotels will reserve some rooms just for Agoda bookings.
The air conditioner remote didn't work properly, I had to ask them to fix it twice. At the last day, it was hot and I found out that the air conditioner's cooling function actually didn't work, only the fan worked! I rang them (using my mobile phone as they don't have any internal phone) at around 9pm, and no staff came to check even though they promised to.
There are free breakfasts, but they told me nothing, and I had no interested in either.
The staff was nice, they kept an eye on my bike, brought water bottles and washed clothes at a reasonable price.
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Choo T.
Solo
Malaysia,
16 de junio de 2014
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reached Hanoi The Old Quarter at 630am from Sapa (Lai Cai) without much sleep in the train. The staff initially asked me to wait until 12pm (their check out time is 11am) when the room is vacant. However I chose to wait and rest in the lobby due to headache and slight fever. Without much hesitation, they gave me a much bigger room (price S15) while I actually paid $10 for a small single room in Agoda.com. I stayed in the big room with a balcony with street view for two nights without changing room, perhaps I was LUCKY. They never asked me to pay the balance as well.
They surprised me by cleaning the room while I was out. This is not very usual with budget accommodations.
The breakfast was great and the service at desk was excellent. I was given a map and advises on how to visit the Hanoi city. They have got all detailed information on everything.
Nobody asked me to buy any tour. I'm all HAPPY during my stay.
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Mariana G.
Parejas
Argentina,
9 de junio de 2014
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Great staff and location
Friendly staff, location, fast wi fi
8
The staff was very friendly and willing to fix any inconvenience. Great location.
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Yun I.
Grupo
South Korea,
7 de junio de 2014
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the manager was really kind. The location is really good. firstly I booked cheapest room in the hotel and the room was not that good;; so I changed twin room with road view...The twin room was good. big and clean.
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