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Essence Hanoi Hotel & Spa

22 Ta Hien Street, Hoan Kiem District, Hoan Kiem District - Old Quarter, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Old Quarter Number of Rooms: 20
Free Wi-Fi

Recent customer reviews

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Superb

9.2

based on
427 reviews

Value for Money
9.2
Location
9.4
Staff Performance
9.3
Hotel Condition/Cleanliness
9.4
Room Comfort/Standard
9.2
Food/Dining
8.9
All reviews (427)
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Rosanna O. Couples United Kingdom, March 1, 2013
Gem of a hotel.

5 star quality
10
Staff extremely efficient and friendly. Beautiful room.spotlessly clean and comfortable. Excellent location in old quarter. Fantastic breakfast. Only regret is we were only staying one night. Wish it had been longer. Staff arranged transport from airport and to train station and allowed us to leave luggage u til our return the following week. 5star accommodation and service.
Nancy G. Families with older children Canada, February 28, 2013
Fantastic location with BEST service!

BEST service
10
Email communication swift and cons ice. Once we arrived, there were ample people to help efficiently and always with eagerness.
Jennifer V. Groups United Kingdom, February 26, 2013
Great service and lovely rooms!

Really helpful friendly staff.
8
Great place but there could be more options for breakfast.
Nancy G. Families with older children Canada, February 22, 2013
Fantastic Service: Communication, Room, Location

staff most excellent!
10
staff quickly helped arranging taxis, luggage storage, pre-arranged 5am check-in, shows, restaurants. we walked to most sights from old quarter location. breakfast choice -buffet or order a la carte:all included! the dinners inside the restaurant was surprisingly good and ample choice. (we rarely eat at hotel restaurants)
Patricia K. Solo travelers Australia, February 22, 2013
Small hotel , excellent accommodation,great staff

Friendly and super courteous staff, close to many places of interest
10
Booked transport to and from airport very satisfactiory. Staff very gracious in organising tour guide for a full half day.. Staff always ready to call for taxi service when and as needed; records kept of all bookings so very easy to follow up if difficulties experienced. Exceptional service with great grace.
Hotel Feature Tip: Booked a delux room - computer available for use in room but connection was slow. Access to computer just beyond reception area is free and very fast. For an authentic Fench meal in a colonial setting try Le Baciano; food and presentation were excellent
Marc P. Solo travelers United States of America, February 19, 2013
Quiet Spot in chaotic Hanoi

Earnest devotion to guest's enjoyment
9.7
Hanoi, particularly it's vibrant Old Town, is not for everyone. But if you take it on in all it's raucous vitality the Essence Hotel has the perfect location to regroup and relax. It's not far from the beautiful lake, it's close to shops and pubs and street spots where expats and backpackers meet locals. And once you're back in the hotel, you'll rejoice in the highest standards of service, cleanliness, and modern style. If there's a drawback it is only that the service in hotel and excellent cafe is over-solicitous. But that's a nice problem. This is an excellent choice for a stay in vibrant Hanoi.
Sightseeing/Attractions Tip: It is for me unthinkable to travel to Hanoi and not opt for an overnight trip to Halong Bay, one of the great natural wonders of the world. A day trip is possible but exhausting.
Angela S. Couples United Kingdom, February 12, 2013
A little gem

Extremely friendly and helpful staff
9
Stayed here over the Tet holidays for two nights with two other couples. Wonderful value. The staff couldn't do enough for us. Crossing the roads in Hanoi was certainly challenging. Good position. Highly recommend this hotel.
Alain B. Families with young children United States of America, February 9, 2013
Nice cozy hotel with great and friendly staff!

Delicious food, good location, great price!
9.7
Clean, comfortable rooms. Great location. Good food at hotel restaurant. Excellent and helpful staff.
Gail C. Couples Canada, February 7, 2013
Great staff, good breakfast, clean rooms

Clean!
9.3
Agree with everyone here that this is overall a very hood hotel. Only downside is the noise in the area as it is so centrally located. A great plus but no chance of sleeping in when the rooster goes off!
Travel tip: Great for exploring old town on foot.
Peter D. Couples Australia, February 3, 2013
Great location in old Quarter of Hanoi

Close to the action
10
Staff were the best we encountered in our 3 weeks in Vietnam.

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Customer Reviews - Essence Hanoi Hotel & Spa, Hanoi

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