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Essence Hanoi Hotel & Spa

22 Ta Hien Street, Hoan Kiem District, Old Quarter, Hanoi, Vietnam (Show on map)

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Area: Old Quarter Number of Rooms: 20
Free Wi-Fi

Recent customer reviews

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Superb

9.2

from 477 reviews

Value for Money
9.2
Location
9.4
Staff Performance
9.4
Hotel Condition/Cleanliness
9.4
Room Comfort/Standard
9.2
Food/Dining
8.8
All reviews (477)
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Janet M. Couples Australia, March 31, 2015
Excellent Hotel

Location, staff and comfort
9.3
We were extremely pleased with the hotel, the staff great, the buffet breakfast was good and the location is excellent for walking around Hanoi. Recommended highly, and will definitely stay again when next in Hanoi.
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Jacelyn L. Business travelers Singapore, March 27, 2015
Everything is exceptionally wonderful 10/10

beautiful room, delicious food, excellent staff with good command of English
9.7
The stay is wonderful and the staff have good command of English and is very attentive to the guests regardless in the restaurant or the reception area.
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Paul D. Couples Australia, March 17, 2015
Hanoi essence and spa

Location,staff,cleanlyness
10
We stayed a total of three nights and cannot speak highly enough of our time here.Would recommend it .
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Katie B. Solo travelers United Kingdom, March 13, 2015
Brilliant hotel, very accommodating staff!

the location was perfect for us, a good base for us, not too far to where we wanted to visit. The staff are really friendly and helped us in everyway. The price is reasonable.
9.7
Great stay, great staff, clean rooms, perfect!
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Pavlos T. Business travelers Greece, March 6, 2015
Great value and location

Service was excellent throughout, breakfast very good and nice selction, location brilliant and good for local restaurants and cafes, shopping.
9.3
Stay was very good, but can only vouch for the new wing as i stayed there. Staff were excellent from top to bottom. Rooms a little small but still very cosy and comfortable. Double glazed windows so noise form outside down to minimum. Would stay again for sure
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Cu N. Business travelers United States of America, March 2, 2015
Great services

Staff is very attentive, responsive and pleasant.
9
Great experience and will go back next time for sure
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Ba P. Solo travelers Vietnam, March 2, 2015
Good location, very lovely friendly staff

staff, location, clean
8.7
Good stay, the staff is nice and helpful, good location
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Mandy S. Couples Singapore, February 24, 2015
Good but...

Location
10
Stay was good, staff was friendly. Only gripe is the backpacking feel of the area brought about by too many students.
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Raewyn G. Solo travelers New Zealand, February 22, 2015
Unbelievable customer service

Customer service, food, room
10
I have stayed in many hotels around the world and have to say this really was the best hotel for customer service I have ever been in. Their attention to detail is not like anything I have seen before. They also love to chat with you (if anything a little too long, but still I'm not complaining) and really know how to talk to a western tourist. Whoever trained these staff really know what they are doing, and clearly the staff enjoy their job too! That is the greatest part of it. As another reviewer stated "I want to move in here and stay forever!"
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Andrew S. Couples United States of America, February 9, 2015
A wonderful choice

location, cost, wonderful and helpful staff
9.7
This is a wonderful small hotel located in the heart of Hanoi's old town. From here one can walk to all the major tourist and historic sites in this city. We found the staff to be very helpful and courteous, and a delight to interact with. The hotel itself is very clean and well organized. Our room was very clean and funcional, yet had small flourishes such as candies and sweets as part of the upcoming Tet New Year. Many small restaurants and coffee houses are in the immediate area. The area of old town is a scene of very crowded streets and you must use caution when walking as a pedestrian. We definitely will return to this hotel.
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Essence Hanoi Hotel & Spa HanoiEssence Hanoi Hotel & Spa Hanoi - Travel DeskEssence Hanoi Hotel & Spa Hanoi - RestaurantEssence Hanoi Hotel & Spa Hanoi - ExteriorEssence Hanoi Hotel & Spa Hanoi - Junior SuiteEssence Hanoi Hotel & Spa Hanoi - King size bedEssence Hanoi Hotel & Spa Hanoi - Guest RoomEssence Hanoi Hotel & Spa Hanoi - Guest RoomEssence Hanoi Hotel & Spa Hanoi - Guest RoomEssence Hanoi Hotel & Spa Hanoi - BathroomEssence Hanoi Hotel & Spa Hanoi - Dining tableEssence Hanoi Hotel & Spa Hanoi - Dining areaEssence Hanoi Hotel & Spa Hanoi - Dining tableEssence Hanoi Hotel & Spa Hanoi - Family - dining tableEssence Hanoi Hotel & Spa Hanoi - Decoration in the foyerEssence Hanoi Hotel & Spa Hanoi - Souvenir cornerEssence Hanoi Hotel & Spa Hanoi - Massage serviceEssence Hanoi Hotel & Spa Hanoi - Calm & relaxingEssence Hanoi Hotel & Spa Hanoi - Traditional herbsEssence Hanoi Hotel & Spa Hanoi - Traditional Vietnamese therapyEssence Hanoi Hotel & Spa Hanoi - Tranquil spa serviceEssence Hanoi Hotel & Spa Hanoi - DecorationsEssence Hanoi Hotel & Spa Hanoi - Truly relaxing ambienceEssence Hanoi Hotel & Spa Hanoi - Guest RoomEssence Hanoi Hotel & Spa Hanoi - Guest RoomEssence Hanoi Hotel & Spa Hanoi - InteriorEssence Hanoi Hotel & Spa Hanoi - BathroomEssence Hanoi Hotel & Spa Hanoi - Bathroom

Customer Reviews - Essence Hanoi Hotel & Spa, Hanoi

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