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Exceptional 9.2
Based on 529 reviews

Agoda Verified Reviews

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Exceptional



based on 529 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.2
  • Location 9.5
  • Room Comfort/Standard 9.2
  • Service 9.4
  • Value for Money 9.2
  • Food/Dining 8.8

Randall P.
Costa Rica
July 28, 2015
Fantastic, best in class around old quarter
Staff, location, food
Amazing always staying at Essence, already stayed few times before and always is a pleasure and great experience. Enjoyed even staying at the hotel having a great meal or massage.

George M.
United States
July 21, 2015
Great boutique hotel in the heart of Hanoi
Location, service, comfort
It started out a bit rocky. I had booked the family room (two connected rooms) for our family of four through Priceline (but which then kicks over to Agoda). The rate as I was given to understand was for four persons. However, Priceline's website would only allow you to select two persons for the family room (other sites like Agoda will allow four). Therefore, when we arrived the hotel asked us to pay extra (breakfast) for the two additional persons in our group. After some lengthy discussion with the hotel they agreed to waive the extra charge. This problem was entirely due to Priceline's web feature that will not allow selection of more than 2 persons for a room. With everything set right we got about enjoying our rooms and stay in Hanoi. The location of the hotel is great within the heart of the Old Quarter and easy walking distance to Lake Hoan Kiem. The rooms were very clean and comfortable. The breakfast buffet selection was great with lots of fresh fruits and Vietnamese specialties. The staff were very attentive. I would stay here again should I be in Hanoi. A minor annoyance at the end. The hotel wanted us to wait during check out so that they could ostensibly check our room for any items we may have left behind, but I am sure it was to see if we had made off with any of the hotel's things. But even with that my family and I loved our stay at the Essence.

andrea K.
Australia
July 18, 2015
Great hotel
Location service and restaurant are all fabulous
The experience was really good. Staff were helpful and the rooms are quiet and had a comfortable bed

Omer D.
Israel
July 10, 2015
Great hotel
Service, travel agent

sureka Y.
Singapore
July 09, 2015
Lovely hotel
Rooms were comfortable and quiet. Location was ideal. Staff were very helpful and friendly.
Room was really relaxing and quiet. Location was perfect. Staff were very helpful and friendly.They help us get tickets for the water puppet show.Everything was walking distance. I liked that they had a laptop in the room for us to use.

Audrey H.
United States
July 08, 2015
Great Location! Great Service!
Location, friendly staff, comfort
We loved the Essence Hotel. It was clean and friendly and we were treated very well when we arrived and the entire time we were there. Really amazing service. Food was nice although we only had the breakfast there.

Sarah J.
United Kingdom
July 02, 2015
Amazing friendly staff would couldn't do enough :)
Staff, comfort, price

Molly S.
United States
July 01, 2015
Clean, upscale hotel in the old quarter.
Location, comfort, cleanliness
Great time in Hanoi just steps away from all the action

Yalun W.
Taiwan
June 27, 2015
Okay but not all it is hyped up to be
Best three things were the location, staff and friendliness
I really liked the staff and location, but the rooms were a disappointment, especially the junior suite,which was only marginally, if at all, better than the other rooms. The food was good western 'vietnamese' food, not authentic though

Yuliani D.
Indonesia
June 20, 2015
Great stay, helpful staff
The service, the staff, the rate
We had a great stay in essence. The staff is very helpful and profesional. The rate is worth for the facility. We feel like home. 2 thumbs up!