arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Exceptional 9.2
Based on 534 reviews

Recent customer comments

Filter by traveler type
Exceptional



based on 534 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.7
  • Location 9.5
  • Room Comfort/Standard 9.2
  • Service 9.4
  • Value for Money 9.2
  • Food/Dining 8.8

Aurelie R.
France
March 29, 2016
Perfect convenience and great value for money
We wanted a boutique hotel with limited numbers of rooms in the city center. We were definitely not disappointed! Essence Hotel & Spa is in the best location of the old quarter, close to the lake and allowing walking distance to most of the places (museums, historical sites, etc...). Our room on 7th floor was very quiet, with a small balcony giving a view over the rooftops around, while the main street is super busy and crowded, especially on week-end nights. Jack welcomed us like VIP guests and was always available to help and give advices. We received a complimentary bottle of wine and could enjoy fresh fruits as well as Vietnamese sweets every day. Overall a perfect stay. We are just disappointed that we didn't had enough time to go to the spa. Next time!

Roshan D.
India
March 20, 2016
Lovely Hotel & Great Location
Location, Staff & Comfort

peter R.
United Kingdom
March 11, 2016
Comfortable room great location
Good bed quiet room good wifi

peter R.
United Kingdom
March 09, 2016
Great location lovely hotel
Comfortable bed and room clean nice staff
Excellent, we slept well in a comfortable and quiet room. Location perfect for visiting the old quarter

katy R.
United Kingdom
February 27, 2016
lovely
The staff are so friendly from when you walk in to the time you leave. Perfect location for exploring hanoi. The room was clean and of a high standard. There was a great selection for breakfast, plus if you didn't see anything on the buffet you could order fresh from the menu. I would definitely stay here again and would happily recommend this hotel.

Salley J.
United States
February 24, 2016
Great hotel and wonderful staff
So far the best hotel experience in The three countries we have visited. The staff answer every question and help you with every need. I highly recommend the location, the facilities and certainly the staff. The food is also good.

Richard L.
United Kingdom
February 14, 2016
The best in Hanoi
We had a wonderful time here, the staff were very helpful - even to the point of being too helpful! The location is perfect, especially if you like the frantic street life, however the very effective window insulation meant we got a perfect nights sleep with no sound intrusion. Food in the restaurant was great, both breakfast and evening meal. Im so pleased we stayed here

Gerald S.
United States
February 03, 2016
Great value in ideal location
Service was excellent, rooms very comfortable, and great breakfast
You could not find a more central location for Hanoi. The staff does a great job of trying to please.

Melissa A.
United States
January 18, 2016
Service and location are perfect
Staff and service and location
We loved that this was location in the heart- right by fun bars, street food, the beautiful lake of returned sword, and walking paths to explore hanoi. The service was exceptional. We wish we had stayed here the entire time we were in hanoi

Emre K.
Canada
January 11, 2016
Nice hotel
Nice room, good wi-fi, and good location.
Overall I had a great stay at this hotel. The one thing that could improve is the shower door that doesn't close properly and the water ends up on the bathroom floor.