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Exceptional 9.2
Based on 529 reviews

Recent customer comments

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Exceptional



based on 529 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.2
  • Location 9.5
  • Room Comfort/Standard 9.2
  • Service 9.4
  • Value for Money 9.2
  • Food/Dining 8.8

10 peter R.
United Kingdom
March 09, 2016
Great location lovely hotel
Comfortable bed and room clean nice staff
Excellent, we slept well in a comfortable and quiet room. Location perfect for visiting the old quarter

10 katy R.
United Kingdom
February 27, 2016
lovely
The staff are so friendly from when you walk in to the time you leave. Perfect location for exploring hanoi. The room was clean and of a high standard. There was a great selection for breakfast, plus if you didn't see anything on the buffet you could order fresh from the menu. I would definitely stay here again and would happily recommend this hotel.

10 Salley J.
United States
February 24, 2016
Great hotel and wonderful staff
So far the best hotel experience in The three countries we have visited. The staff answer every question and help you with every need. I highly recommend the location, the facilities and certainly the staff. The food is also good.

10 Richard L.
United Kingdom
February 14, 2016
The best in Hanoi
We had a wonderful time here, the staff were very helpful - even to the point of being too helpful! The location is perfect, especially if you like the frantic street life, however the very effective window insulation meant we got a perfect nights sleep with no sound intrusion. Food in the restaurant was great, both breakfast and evening meal. Im so pleased we stayed here

10 Gerald S.
United States
February 03, 2016
Great value in ideal location
Service was excellent, rooms very comfortable, and great breakfast
You could not find a more central location for Hanoi. The staff does a great job of trying to please.

7.3 Melissa A.
United States
January 18, 2016
Service and location are perfect
Staff and service and location
We loved that this was location in the heart- right by fun bars, street food, the beautiful lake of returned sword, and walking paths to explore hanoi. The service was exceptional. We wish we had stayed here the entire time we were in hanoi

8 Emre K.
Canada
January 11, 2016
Nice hotel
Nice room, good wi-fi, and good location.
Overall I had a great stay at this hotel. The one thing that could improve is the shower door that doesn't close properly and the water ends up on the bathroom floor.

7.7 Vinh L.
Vietnam
December 24, 2015
Great location & hotel
location, room, staff

9.3 Stewart H.
United Kingdom
December 22, 2015
Honeymoon part 2
Location

10 Jess C.
Australia
December 14, 2015
Wonderful stay start to finish
Takeaway breakfast. Comfy beds. Quiet room/hotel
Great stay start to finish! I got a complimentary upgrade and the room was amazing. Comfy beds, nice bath and rain head shower. Even though it was very noises outside, I heard nothing from inside. The staff organised an airport drop off and even a take away breakfast as I was leaving early. Very accommodating and I would definitely stay here again if I was in hanoi