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Linna Shangri-La Hotel kohta

Kirjeldus

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Omadused

Internet

  • tasuta WiFi-ühendus kõigis tubades
  • WiFi

Transport

  • taksoteenus
  • parkimisteenindus
  • parkla
  • transfeer lennujaamast hotelli ja tagasi
  • autorent
  • kiirbussi teenus

Fitness ja puhkus

  • treeningkeskus
  • saun
  • spaa
  • massaažid
  • aurusaun

Ujumine ja suplemine

  • kümblustünn
  • ujula [väliujula]

Maastikuspordialad

  • golfirada (3 km raadiuses)
  • tenniseväljakud

Lastele

  • laste mänguväljak
  • ujula [laste ujula]

Toit ja jook

  • lähikauplus
  • 24-tunnine toateenindus
  • toateenindus
  • restoranid
  • kohvik
  • baar basseini kõrval
  • baar

Lemmikloomad

  • lemmikloomad lubatud

Puhastusteenused

  • igapäevane toateenindus
  • pesuteenus
  • keemiline puhastus

Külastajatele pakutavad teenused

  • postiteenus
  • piletiteenus
  • privaatne sisse-/väljaregistreerimine
  • kiire sisse-/väljaregistreerimine
  • pakihoid
  • ajalehed
  • ekskursioonid
  • concierge (eraldi infotöötaja ja lisateenuste korraldaja)

Kohapealsed mugavused

  • kingituste/suveniiride pood
  • ratastooliga ligipääsetav
  • vahendid erivajadustega külalistele
  • aed
  • lift
  • ööklubi
  • salong
  • kauplused
  • suitsetamisala

Tervis ja turvalisus

  • laatsaret
  • 24-tunnine turvamine
  • 24-tunnine vastuvõtt
  • seifid

Äri-ja finantsteenused

  • fotopaljundus
  • faksiaparaat
  • printer
  • Sularahaautomaat
  • valuutavahetus

Suhtluskeeled

  • Inglise keel
  • Indoneesia keel
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Reeglid

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Kasulik info

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Uusimad külastajate kommentaarid

Vali reisija tüüp

8,3

Fantastiline



  • Hotelli seisukord/puhtus 8,5
  • Teenused 8,2
  • Asukoht 8,2
  • Toa mugavus/tase 8,5
  • Töötajate tegevus 8,4
  • Vastavus hinnale 7,7
  • Toit/söömine 8,2

7,2

Preben M.
Taani
11 august 2016
Nice beautiful old Hotel
The atmosphere in this Hotel is so nice, The Restaurants are excellent, a real nice place to spend a long weekend. The only thing I was not happy about was the staff in the Buffet Restaurant, they were way below standard

7,2

Philip K.
Austraalia
04 august 2016
Absolutely fabulous staff; rooms need refreshing, particularly bathroom
All staff we encountered were first rate. Exceptional customer service from reception, duty manager, Horizon lounge staff, in particular Alfi, and Ryo as concierge - the latter on a training placement, and we expect will have an excellent future in the hospitality industry. Thank you to all staff. Truly brilliant service.

6,4

Vernon W.
Singapur
19 juuli 2016
No Positive Experience
Don't have a positive experience as people are not serving from the heart. Very robotic smile and service.

9,6

Benjamin M.
Ameerika Ühendriigid
06 juuli 2016
Great hotel
We enjoyed the stay. Good food, good pool, classy rooms. Very well built hotel, and a standout in Surabaya.

6

Chin L.
Malaisia
29 juuni 2016
No comments
No comments

6,4

Sze T.
Austraalia
06 juuni 2016
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.

10

alfia U.
Indoneesia
03 juuni 2016
excellent
its been wonderful can stay

6,8

Juliana T.
Indoneesia
10 mai 2016
Good hotel
good location and value for money

8,4

Diana P.
Indoneesia
28 märts 2016
Recommended
Everything okeyy,,, we luv horizon club lounge here thx

8,8

Soedradjat S.
Indoneesia
24 märts 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..


Luksuslik broneeritud 9 tundi, 30 minutit, 51 sekundit tagasi
3 kasutajat vaatavad hetkel seda majutusasutust!