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Linna Somerset Surabaya Hotel kohta

Kirjeldus

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Omadused

Internetile juurdepääs

  • tasuta WiFi-ühendus kõigis tubades
  • WiFi

Ringiliikumine

  • taksoteenus
  • parkla
  • transfeer lennujaamast hotelli ja tagasi

Tegevused, lõõgastusvõimalused

  • kümblustünn
  • treeningkeskus
  • saun
  • ujula [väliujula]
  • spaa
  • massaažid
  • tenniseväljakud
  • ekskursioonid
  • aurusaun

Toitlustus ja suupisted

  • 24-tunnine toateenindus
  • toateenindus
  • restoranid
  • kohvik
  • baar basseini kõrval
  • baar

Ligipääs, teenused ja mugavused

  • igapäevane toateenindus
  • 24-tunnine turvamine
  • 24-tunnine vastuvõtt
  • vahendid erivajadustega külalistele
  • pakihoid
  • ajalehed
  • pesuteenus
  • keemiline puhastus
  • concierge (eraldi infotöötaja ja lisateenuste korraldaja)
  • lift
  • lemmikloomad lubatud
  • seifid
  • Sularahaautomaat
  • salong
  • suitsetamisala
  • ühine salong/TV-ala

Lastele

  • laste mänguväljak
  • peretuba
  • ujula [laste ujula]

Töötamine ja ühenduses olemine

  • fotopaljundus
  • printer

Languages Spoken

  • Inglise keel
  • Indoneesia keel
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Reeglid

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Kasulik info

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Uusimad külastajate kommentaarid

Vali reisija tüüp

7,4

  • Hotelli seisukord/puhtus 7,3
  • Teenused 7,2
  • Asukoht 7,6
  • Toa mugavus/tase 7,4
  • Töötajate tegevus 7,4
  • Vastavus hinnale 7,2
  • Toit/söömine 7,2

6

Rut T.
Indoneesia
18 august 2016
good
good location

8

Mohd K.
Malaisia
15 august 2016
Good
Good hotel with great location

6,8

MOHD A.
Malaisia
15 august 2016
Everything just fine and satisfied
Good and satisfied

10

Gary S.
Ameerika Ühendriigid
09 august 2016
Review
Excellent

7,2

Debby M.
Indoneesia
29 juuli 2016
Feel good
Nice hotel, very recommended..

2

Daeyoung K.
Lõuna-Korea
29 juuli 2016
dissatisfaction
disappoint

8,8

John T.
Singapur
28 juuli 2016
decent
decent place and value for money

4,4

Yoel T.
Indoneesia
26 juuli 2016
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!

8

Erwin P.
Indoneesia
22 juuli 2016
Business trip
Nice hotel that combined with the good price from agoda..

5,6

Andre S.
Indoneesia
20 juuli 2016
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good


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