October 24, 2014
This was our 3rd stay at Eureka Villas and we couldn't recommend it highly enough. The staff are AMAZING! They bend over backwards to make you feel at home and we do. We ate most of our meals at the villas. Delicious! Thank you Eureka!
October 10, 2014
Clean, nice pool, large room, great bed,ok brekkie
Pool, bed, away from busy areas
A little disappointed after the rave reviews about staff.
There's a clean, white-washed look to the place, somewhat impersonal. Ok landscaping, nice bar, entrance obscured by tuk tuks.
The stairs to our room was ugly cement, exposed wires, unfinished feel. Good size room/bathroom, spacious, clean. Low pressure shower. No soap holder! Great bed & doona. Fridge,safe,air-con,coffee/tea/milo, water which was not replenished the next day.
Breakfast buffet:cornflakes,coco-pops,oj,croissants,bread,coffee,tea,fruit (water melon,pineapple,banana,dragon fruit),+ one item from 'hot' menu: eggs&bacon,pancakes, some others. I don't believe at ('heavily discounted') $50 a night this was exceptional value. The pool was great. Room TV had Sky.
What was underwhelming was the staff. Almost no eye contact. We barely got a hello on entry. No 'Welcome to Eureka! How was your trip? Here's a welcome drink. Have a seat.' I got a single sentence "Due to renovations you are put in 'other room'". I was then shown the room. Reasonable, as opposed to friendly. I'd just come from unbelievably friendly places in Vietnam. Other incidents:
- I asked the desk to tell the tuk tuks outside to take me to a market (and settle a price, I had no idea). I was told 'Just go outside, find a tuk tuk and tell him where you want to go'.
- I asked staff how to get to the Palace (next door almost). After much discussion, I was told 'walk down to the beach, turn right'. Outside, the tuk-tuks immediately said forget it, palace closed till 2pm. Great knowledge by Eureka staff about the attraction nearest to them!
- On checking out, I was asked my room no & was told 'No more to pay.' No "Thanks for staying with us, have a nice day, can I get you a taxi, need help with your luggage?". Ordinary!
Little things, but it adds up!