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Excellent 8.7
Based on 36 reviews

Recent customer comments

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Excellent



based on 36 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 6.0
  • Location 9.6
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 8.1
  • Food/Dining 8.1

Catherine R.
United Kingdom
December 04, 2013
So nearly excellent
Location,
I arrived by train with heavy baggage and was thrilled that the Hotel Europa could be seen from the exit to the station so I could drag my bags there. It is also just a few minutes walk from the shopping and Old Town Areas. Innsbruck is a small city so access to everything is easy. The room I booked was very stale and smelt badly of smoke, and they moved me instantly without any fuss to a lovely little room on the top "Bavarian style" floor with a mountain view and complimentary fruit, chocs and wine. I felt that went beyond the call of necessity and was gratefully received. The next day my room wasn't serviced properly though and when I asked for sugar etc the woman who brought it was most unpleasant. I handed her the used glass, cutlery and crockery that had not been removed either but didn't dare mention the bath was hairy! The safe never worked during my stay either in spite of repeated requests to maintenance. I didn't find the Manager on Duty very helpful in his attitude, but the receptionists who helped me with queries etc were absolutely charming, as was the porter and breakfast staff. I would visit again if in the area.

Cheryl B.
Canada
December 01, 2013
Great Hotel, Economically Priced
easy access, close to sights, clean
This is a really sweet hotel. the food was great, staff helpful and friendly.

Chor L.
Hong Kong
November 29, 2013
location and customer service is prefect
very clean and luxury in hotel
highly recommand and will visit again if come to Innsburg, location and service is prefect.

Johnson L.
Hong Kong
November 16, 2013
five star hotel
great location, newly renovated room and nice staff
Noticed that the chef in this hotel is famous, so tried their 7-course menu for about EUR80 per person. The dishes is just OK, nothing special. But the newly renovated room really surprised me. It is very modern and nice.

JOHN B.
United Kingdom
November 14, 2013
Nothing luxurious more like a gasthouse
Location and we'll nothing else
Nothing luxurious about this hotel , wifi you had to take iPad iPhone into the hall to connect ,then it would cut out in the room . Breakfast very average, chipped tea pots , wet plates, badly designed small dated bathrooms,poor quality towels and toilet paper , Not to sure how the grand got 5 stars it felt more like a gasthof Even with agoda excellent discount , there is better hotels in Innsbruck which I have stayed in past visits that give better value and quality I work and travel a lot in Austria and the grand was very disappointing

Alexander S.
Germany
September 27, 2013
Hotel is overpriced and overrated as 5*.
Good location.
Hotel is overpriced and overrated as 5* though room was spacious enough. Rooms have been refurbished with acceptable quality and condition. Bathrooms are a little outdated though. Well located hotel. Reception desk friendly and helpflul. Breakfeast ok, but cannot cope with regular 5* hotels. Only recommendable for short stay or at special deal price.

puneet P.
India
July 27, 2013
excellent hotel.well and truly the finest in innsb
staff. room. location.
the staff was v helpful. next to train station. so was v convinient..15 mt walk to old town

michaelMichael W.
United States
June 18, 2013
ok
near train,

NATTHAKIT L.
Thailand
May 21, 2013
Excellent hotel
1) Very near to central train station 2) Luxury Hotel 3) Great variety of breakfast

Erick L.
Indonesia
May 11, 2013
Splendid
Location, Convenience, Practical
Stay was brilliant! Service was very prompt and professional.