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Recent customer comments

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Excellent



based on 64 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.2
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 8.2
  • Food/Dining 8.1
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Juergen M. from Germany
Couples
Stayed 2 nights in November 2013
Good for a short trip
Free Internet, very good location, good access to cultural locations and city center
Fine for the long Weekend and meet friends. Easily found every attraction in Innsbruck within a few minutes.
Reviewed November 06, 2013

Elaine O. from Ireland
Families with older children
Stayed 5 nights in March 2013
Fantastic location with good facilities
Location fab for old town, great breakfast, mountains very close for skiing & walking.
Hotel is in a great location. Perfect for a family as its close to old town, close to mountains for walking or skiing and full of cafes for coffee and deserts! I can't comment on evening meals as we ate out but breakfast was wonderful with a great selection. Even my fussy child found plenty to eat at the buffet. The waiter in the bar was excellent very good service as were the restaurant staff. However, the reception ladies could do with some training on customer services as dealings with them left you feeling they really saw you as just another tourist! Room lay out was really good as it's spacious. Pool and sauna area on ground floor was fantastic after a day out and about in the cold air walking. Really great hotel in a perfect location.
Reviewed May 13, 2013

Paul S. from Switzerland
Couples
Stayed one night in April 2013
Charming Hotel with excellent location
central location
Reviewed April 15, 2013

Pun C. from United Kingdom
Solo travelers
Stayed 2 nights in January 2013
Friendly hotel at close proximity to down town
Nice hotel, friendly staff, good location
innsbruck is a very small town, so you can easily reach various places. the hotel is situated in the centre of downtown. check-in was very smooth but check-out wasn't since there were couple of ladies asking to try out number of different rooms in the hotel(?!?). nice hotel room, but there's funny smell in the room and quite odd that bathroom is separate from the toilet. staff is very helpful and friendly.
Reviewed February 05, 2013

Hoang P. from Austria
Solo travelers
Stayed one night in January 2013
Great Hotel Room, nice staff
in the center of Innsbruck
Nice staff, late check-out at 12.00 any time again!!!
Reviewed February 05, 2013

Roger M. from Australia
Couples
Stayed 3 nights in January 2013
Lovely hotel and service.
Great location, the best breakfast in Austria, free wifi, well equiped rooms
This is our second stay within only a few weeks. The hotel has a fantastic location and is very close to the MPreis open on Sundays as well as the rest of the town. It's easy to get to the mountains from here. The rooms are quite big and well equipped with a mini bar and a mini lounge set. The bathroom is also fantastic. The breakfast buffet is fantastic and is worth the money. But try to get it included if you can!
Reviewed January 19, 2013

BOONCHAI W. from Thailand
Couples
Stayed 3 nights in July 2012
Friendly Staffs
Good location about 10-15 mins walk from train station
The hotel is about 10-15 mins walk from train station. But just right on the walking street in the downtown. The hotel staffs are very friendly and good service. Clean and nice decorated hotel. A bit noisy in the morning as the hotel is also by a main road.
Reviewed July 20, 2012

LEIFENG S. from China
Couples
Stayed 2 nights in May 2012
it is good
very near from the senic spots
The hotel is good. It is near the river and othere senic spots like golden roof, the shuttle bus station.
Reviewed June 12, 2012

Mahlon H. from United States
Couples
Stayed 3 nights in April 2012
Clean room and friendly staff
The hotel was well located and had a nice spa area
The room was clean, well appointed, and the staff was friendly and helpful. The location was good, but with luggage we needed to call a cab to get to the central train station. The Sound of music tour picked us up at the hotel, but we had to get back to the hotel on our own from the tour operator's shop. The room had a safe and minibar. The hotel had a nice spa area and offered the free use of robes for the spa users. There was free use of the internet from a computer in the lobby. We would stay there again on future trips to Innsbruck
Reviewed May 04, 2012

Ng L. from Singapore
Couples
Stayed 3 nights in March 2012
Awesome room with a great mountain view
Right in the centre of the city but quite a distance from the OBB train station
Had a 3-great nights' stay roaming the Old Town, InnRiver and enjoying views of the beautiful mountains. Room is clean and places of interest are all within walking distance from the hotel.
Reviewed April 05, 2012