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Excellent 8.1
Based on 58 reviews
Excellent 8.6
Based on 691 reviews

Recent customer comments

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based on 58 reviews
  • Hotel Condition/Cleanliness 7.9
  • Location 8.9
  • Room Comfort/Standard 7.9
  • Service 7.5
  • Value for Money 7.9
  • Food/Dining 8.7

cllive S.
United Kingdom
October 03, 2010
Graben Hotel Vienna
Very comfortable hotel in city centre
Stayed here several times previously. Very central, very comfortable, concierge recognises us and gives warm personal greeting - a really great assett to the hotel. Very good restaurent within the hotel. Underground very close. Very hard to find fault with this hotel. Always good, happy efficient service.

United States
February 22, 2016
Very good
Superb location when you have only a few days in Vienna. It was also super easy to find from different directions as it is right next to St. Stephen's cathedral. Delicious breakfast, which is a ...
I was surprised by the lack of deligent cleaning of our hotel room. As we were in the room only after a tiring day of museums and sightseeing, it did not matter how clean it was. However our room was ...

February 21, 2016
Excellent choice
Very central. Excellent breakfast, good room.
Nothing I can think of.

Guennadi K.
United States
September 24, 2010
Hice stay in center of Vienna
PERFECT location. Walking distance to everything.
Hotel is good. If you don't stay in room all day long and not looking for cheaper place, it's perfect place for stay in Vienna. Food is good. Walking distance to everything.

Fadi S.
September 23, 2010
Great Location Grab it in Graben!
Location location location!
Great place which connects you to the center of Vienna! Saves you taxis and transport. It is also VERY close to the metro station.

January 30, 2016
Lovely hotel with great location...
Friendly staff

January 17, 2016
highly recommended
I stayed the in January 2016 and do recommend this hotel for accommodation: staff was very welcoming and extremely helpful; all the requests were immediately fulfilled; breakfasts are good - served...
I still recommend this hotel but 2 minor things worth mentioning just for clients to be prepared: 1) single blankets only - hotel does not have doubles))), 2) no kettle in the room - you need to go ...

Pamela C.
September 08, 2010
Vienna Sightseeing
Proximity, cleanliness, friendliness of staff.
Room on the smaller side. Internet not free.
Staff always greeted you and engaged in conversation. Room very clean, appeared recently updated. Good size shower, plenty of shelf space in bathroom, hairdryer, several English channels on T.V. Breakfast area in restaurant had a lovely, warm atmosphere, great selection of cold meats, cheeses, breads, fruit(tinned and fresh), nuts, yoghurt and cakes. Hot food included scrambled eggs and ham. Provided with large pots of coffee. Tea and hot chocolate also available. Foyer area small but very comfortable while waiting for transfer.

Jacob S.
United States
August 25, 2010
A VERY good experience
Sence of privacy, excellent location, very helpful staff
Graben's location, close to every thing we hoped to experience in Vienna, excelled our expectations. The staff was not just accommodating and available, but very willing to offer suggestions that simplified our efforts to make the most of our short stay. The facilities were clean and comfortable and the breakfast served was well ballanced for health as well as succulent. We have already recommended the Graben to a travelling couple we met in Bratislave on their way to Vienna.

January 13, 2016
best hotel in best location
Best location Very good breakfast Excelent staff Clean and nice rooms

January 08, 2016
Excellent location.. but...
First I got terrible rooms with a view to the wall and my friend with small child. I was surprise to met this in Austria and I complained at reception. Maybe because i am coming from Croatia!! Lady on...

Warunee T.
July 05, 2010
Excellent Location
Just at the center of everything
breakfast is not so variety of choices
Highly recommend for the one who like to travel around. Especially when having not much time in Vienna like me. We only transit at Vienna and having only one day to travel around this is the best perfect place. It's in the center of everything. Shopping. Sight seeing. Visit Museum. Attending the concert, etc.

United States
June 01, 2010
graben hotel
1.location - in the ceter of everything: opera house, shopping, subway 2.Staff: room changed as soon as became available; tickets pick up, transportation arrangement 3.Breakfast: a good variety
i had a room on the first floor - not the greatest one.
it's a wonderful hotel, in a great location: close to the opera, subway, shopping; the staff is great,too. i would definitely stay there again

January 02, 2016
I love vienna
Location and breakfast

January 01, 2016
I like my stay in Graben hotel. The location is perfect, the staff is very professional. The hotel is clean and nice, breakfast is delicious

Elena A.
April 18, 2010
Graben Hotel Vienna - review
Great (!!) location Rooms and breakfast were good as well
the hotel description in agoda site included "free high speed wireless internet is available throughout the hotel" based on that we have decided to take our notebook with us, but the internet was not available for free.
The location of the hotel is really great - it is just in the center of the center - with great public transportation, and very close to many attractions so you can reach them by foot. The surrounding area is really pleasant. Although the hotel is as central as it can be, the rooms are very quiet. Rooms are not very big, but nice and clean. Breakfast is also not fancy, but very nice. Overall, except for the non-free internet we were very satisfied with the hotel.

Günther O.
April 08, 2010
Graben Hotel - Vienna
ideal location, helpful staff, very good breakfast
bathrooms in standard rooms are a bit small
The Graben Hotel was founded almost 115 years ago. Rooms contain period furniture that could also belong in a museum of decorative arts. This property exhudes charm and history. Franz Kafka stayed here a number of times. Location is ideal. The hotel is on a lane that boasts numerous up-market antiquity shops. If you walk 1 or 2 minutes, you will be at Saint Stephen's cathedral (you will find a subway station here). Most other top attractions are also within easy walking distance. Staff are helpful and fluent in English. The buffet breakfast is very, very good. The Italian restaurant on the property is also very good. Standard rooms have small bathrooms, but all the positive aspects of this hotel should make you feel comfortable under any circumstances. Smoking rooms are available on request.

December 31, 2015
Vienna and the Graben Hotel
Location and friendly staff.
Small bathroom and pillows.

December 30, 2015
Great holidays !
Breakfast Location

peter T.
United Kingdom
March 29, 2010
hotel graben review
great location staff helpfull
hotel not up to standard expected , rooms and hotel generally need updating . see comment later re car parking
the hotel was what we wanted i.e central location close to points of interest dining and shopping . Location could not be better . But dont think the hotel was up to 4 star standard , all a bit dowdy and need of refurb. We were not impressed by the car parking arrangements where the car was taken away to unspecified location and declared to be at our risk , all for 30 euros a night !! We were relieved to get the car back in one piece ! But dont think the arrangement is fair .