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Recent customer comments

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Very good

based on 150 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 8.0
  • Location 8.7
  • Room Comfort/Standard 7.4
  • Staff Performance 7.4
  • Value for Money 7.4
  • Food/Dining 6.7

7.3 Wing C.
Hong Kong
November 05, 2014
Clean, Quiet, Good location
Clean, Quiet, Good location

9.3 Wai C.
Hong Kong
October 23, 2014
Reasonable price and good location
Breakfast is nice and room is spacious

7.7 vivek N.
May 04, 2015
location,staff & breakfast

8 HO L.
Hong Kong
August 29, 2014
Mercure Wien Westbahnhof Hotel
Good location, good staff

5.7 John F.
United States of America
August 07, 2014
Would not stay again
Close to train station,
Would not stay again, Tour bus, breakfast full, not enough room, Weak to NO internet in my room, had to come to lobby to get connected. Free internet has no value if you can not connect.

8.3 PEI C.
July 25, 2014
Mercure Wien Westbahnhof Hotel
Good location. Excellent housekeeping. Friendly staff.
Happy with my stay at Mercure Wien. We were lucky to have been given a free upgrade. The close proximity to train station Westbanhof was definitely a plus factor.

4.3 Anthony G.
United Kingdom
June 22, 2014
only 2 lifts , nearly missed fligh 30 mins wait

5.3 Matthew Z.
United States of America
July 29, 2014
Good location, really poor night staff
Location only. No other redeeming qualities
We had a one night stay here on arrival to Vienna, before taking off from the Westbahnhof station. The hotel is right across the street so it's very convenient for an overnighter. Finding the main entrance was a bit trickier as it's off a side road and when we entered the service person at the registration counter was probably the worst of any chain hotel. There was not even a hello or welcome greeting from the man, he made no eye contact with us the entire time. He took our Agoda voucher, handed us a key, and that was it. He may have said good bye but I didn't hear anything. We were tired and didn't want to make a fuss so we just left to our room. This was during a major heat wave in Europe so was disappointed the Mercure had none of the usual chain amenities - no free water, no A/C, no TV without a charge, and the free wifi in the lobby did not work. All in all, a disappointing experience from Accor here.

5.7 Gurdev S.
July 12, 2014
ordinary hotel
location , clean, average
I was expecting better,with the mecure brand . room was too hot. right next to a main street and on second floor. really average and old looking room.

8.7 Raymond C.
Hong Kong
June 11, 2014
Extremely close to the train station
Close, affordable, decent